Done.Reviews of donefirst.com

I had an appointment in April, it’s now almost july and I still haven’t had my prescription sent it, despite paying $80 a month.

Great experience with a knowledgeable doctor. He listened to all my concerns and educated me in detail about my current condition. The whole process was very smooth. I had my first appointment today and received a script today with 0 issues. My insurance would not cover the meds due to my age, but it will still only $34 for a months supply. Which is still cheaper than the other options I had explored for treatment. I have 0 complaints and would highly recommend to those out there that are seeking treatment.

I have used this service for about six months without issue, but now my pharmacy (Rite Aid) won't refill my Rx. Rite Aid said they, as a matter of company policy, won't refill any Rx's from this provider. After calling Done several times today without anyone picking up I tried back late in the day. After 20 minutes on hold they could not tell me why Rite Aid would refuse to refill from this provider. However, they said they are looking to send my Rx to a new pharmacy. Weird. EDIT: Since the time of the above review I have spoken with Done twice on the telephone and sent numerous text messages. They have failed to do as they promised and send my Rx to a new pharmacy for about a week. I informed them I am out of medication. The lawsuits and bankruptcy are only a matter of time.

Had my my first appointment rescheduled because the doctor was too busy. Doctor never showed up for the second appointment. I was charged the $179 despite never seeing the doctor. I had to call and battle for a refund only to find out they’ve been charging me $79 a month since April despite not using their services once. Bad customer service. This is a scam.

Love my doctor and this program!

First and foremost, Avoid this company at all costs!! At first, Done worked almost as advertised - I frequently had to login to the portal to remind the prescriber my prescription was due to refill, but when I would do that I would get a fairly prompt response (although I should mention Done advertises itself as submitting refills automatically - reminding the subscribers to submit should not have been my responsibility). This has recently changed. Currently, my prescription is 2 weeks late for refill. It has been a week since I sent a message in the portal, and I still have not received an answer. Today I called and waited on-hold for 10 minutes before being prompted to leave a message. I did this multiple times, and I never spoke to anyone. This service is far too expensive to be this unreliable. At this point, I believe Done is committing fraud, and I am attempting to contact local law enforcement and medical licensing officials to launch an investigation.

I have been trying to contact Done for over one month using their consultation tool and have called multiple times, only to receive a message of "we are unable to take your call right now, please call back later". I am over one month past due for my prescription and cannot get ahold of anyone to resolve. I was also told that "we have no providers" for my state, indicating my provider/doctor has left and I was not notified. In addition, I had to change my pharmacy from CVS to Kroger due to DONE being dropped by many major chains. I can't get in touch with support, can't get my medication, can't schedule a doctors visit, and I get to pay $80 a month for the privilege. I was so happy with DONE and the improvement it made to my life, but this is the worst treatment I've ever received from any medical provider in my life.

I have used this service for a while now and it has been going downhill. I have an overdue refill and have not been getting any response from customer service or my provider. I have sent about 5 or 6 emails with NO response. Having ADHD, and not willing to wait out 8 months to see a Psychiatrist, I am now without any medication (as well as many others) with big project deadlines due very soon. I am very worried reading all of the other reviews here and seeing the same thing said over and over by many others. I am distraught and do not recommended anyone sign up for Donefirst unless you are prepared to give them cash while there is literally CRICKETS on the other end. This is a serious matter, as Donefirst is charging money only to not fill prescriptions on time, and taking several, several days to fill them (if they actually do), for clients who need their medication. So disappointed.