Samantha P.
Great people, Online Portal not so much…
Initially my review was going to be lower, and I’m glad I waited. I understand that you are a newer company and there will be trouble occasionally. Let me start by saying Love my provider. She is a godsend and such a kind understanding person. I never have trouble getting an appointment with her l, and the only time I have an issue, the DONE team got me an appointment the next day. I had never had issues getting medications until about a month ago, I’m not blaming the people, I’m blaming the online portal. I think you send messages and they just get lost. Once I got ahold of an actual person my problems were solved within 24 hours. However because a real person was hard to find I waited almost 30 days for a prescription. That is the only reason for the decline in one star. For myself going 30 days it was tough, but I know for some people with ADHD not having your meds can literally turn your world upside down. I hope this keeps the issues I had from happening to others.
Response from Done.Jun 29, 2022
Thank you for your feedback - we are always looking for ways to improve. Feel free to reach out to us at any time!



