Done.Reviews of donefirst.com

I am desperately trying to get ahold of my provider team through donefirst. It has been 12 days since I have sent communications and have not received a response or my prescription. Because of this I have been obligated to file complaints with the Department of Health in the states of Georgia, Washington, and California. Below is a copy of my complaint, and more importantly an explanation of the issues I need resolved. I have been receiving my psychotropic medication through Donefirst (donefirst.com). Because of the nature of it being an online service, there are times where communication can take longer than expected. Donefirst states that providers will respond within 3 days. On June 11th I had an online meeting with my provider/prescriber J***** D***** (NPI********** - taxonomy code ********** - license number ******** (GA)), where a medication adjustment was made. On June 15th I sent a message through the donefirst website where I asked my provider to confirm that the new prescription would be sent to the pharmacy, as the old prescription was still listed on my profile. I have not received a response. On June 18th, the donefirst website listed my prescription as sent to the pharmacy. I have called the pharmacy every day since, and the pharmacy has not received it. It is now June 27th, and after multiple communication attempts (through the donefirst website, the email provided (s******(at)donefirst.com), phone calls (415.671.2165 & 855.249.3663), and direct message through social media (facebook)) I have still not received a response from my provider team. I have received a response from donefirst saying that they will pass my communication on to my support team (the same support team that has not communicated in 2 weeks). I am prescribed psychotropic medication. To go even a couple days without it is very difficult and even dangerous. To go weeks without it is nearly catastrophic. I am gravely concerned about a provider that cannot provide the medication or even communication to patients in significant need; and especially so when they still collect the monthly fees. This is not the first time donefirst has not sent the prescription in a timely manner, though this is my most extreme experience. I hope to be able to get this concern resolved, and moreover to help protect any potential patients in the future. Update 11/2022: Done has seemed to have made a significant overhaul to their communications portal. I receive a text, email, phone call, or combination of those anytime I send any communication. They are quick, thorough, and are dedicated to following up with any issue I have had. Thank you Done for making these changes!

Cant reach them, each month is a battle for refills. Its as stressful as it can get. They dont call back and their phone service takes you to a hangup message after they dont pick up for 10 minutes. Theres plenty of people who can help without charging you monthly to not see you and not get your prescription refilled. UNETHICAL

Made appointment. Confirmed all emails and text. Money was charged and 9 minutes before when I logged in, my appointment was canceled for no reason. Portal now takes me to reschedule page and won't let me do anything from there. Sent email and will dispute charges if not refunded immediately. Do NOT USE. SCAM, SCAM, SCAM! Prays on people struggling with overpriced appointments and no results. What next? They offer me an extended car warranty on a car I don't have?!? Furious is an understatement.

I hoped these negative reviews were just bad luck and not par for the course of dealing with this company. Like many others, I paid for multiple months of service to only get the run around on refills. You have to call and email and check the portal messages constantly to get a reply and even then, they are inconsistent and unhelpful. I paid for an entire extra month for me to make countless attempts to get services rendered that I paid for as a customer. They are a pill farm that takes your money and provides you nothing. DO NOT WASTE YOUR TIME! Their shadiness knows no bounds, they delete countless negative reviews on their social media. Wonder why. Please do yourself a favor and run away fast from this company!! I bet they will be out of business very soon as many pharmacies are dropping them as a customer.

Absolutely a scam. Made an appointment, saw right as I hit enter with my credit card information that they were going to charge me 199 that wasn’t going to be covered by my insurance. I immediately tried to call them and sent an email. Called multiple times over the next day and a half and waited on hold for 10-15 minutes each time. I got charged and I filed a dispute with my credit card company. They got back to my credit card company relatively quickly to let them know that I didn’t cancel in the time frame so my dispute was denied. MEANWHILE they sent me an email saying no need to cancel as my account was inactive. Avoid this company at all costs. ***EDIT*** Never heard back from Done even though they asked for my information on this post. My credit card company and I got on the line with them and they agreed to refund my money. That was over a week and a half ago and I have not heard anything back, received a confirmation email they said they were sending, or received a refund.

Avoid this "company" at all costs! Their service is so borderline nonexistent after they get your credit card info that I'm honestly baffled they're allowed to continue considering the incredibly sensitive and critical care they are mismanaging constantly (for so many other people as well if the countless negative experiences here are any indication.) -24 days and counting to reply to my first message requesting assistance sent through their website (they claim to reply within 72 hours) -6 days and counting to reply to message 2 -A dozen attempts at calling their customer service phone number that all automatically hung up after 10 minutes of "waiting for a representative." (They claim this is their channel for "urgent" contact requests, I seriously doubt now though that they even have an employee to answer those calls.) -0 availability to set up an appointment with a provider at ANY point after your payment information is collected. -Collecting payment days early despite complete lack of service/assistance. You will not get help here, go elsewhere unless you want to get taken advantage of completely.

Is leaving a poor review the only solution? Everyone beware!! They charge you monthly without issue but take weeks to refill your medication. Knowingly taking advantage of ADHD patients. Payments come out on time yet refills take weeks and weeks, leaving patients without medication for weeks on end.

Quick and knowledgeable