Chip N.
Cancel treatment and meds after 6 months new provider appointment
Update, Done has reached out and is attempting to resolve this issue. No update in 2 months. They only reached out and asked to remove or consider improving this review. There’s has been no response in the portal or updates. I went to a different provider locally. I paid $250 for my consultation half a year ago and was being treated the last 6 months at $79 per month. My care provider changed to a nurse Practitioner and told a appointment was needed since changing providers. I was honest about my other medication with everyone. My other Dr. my first provider and this new person who now won’t refill when I’ve been on the same thing the last 6 months. She agreed to refill and when it was not received by the pharmacy I reached out and they will not refill with cancellation. No side effects, changes or issues in the last 6 months but no longer able to get a refill. I’m 41 years old and this treatment was life changing but it’s was all ripped away without telling me. I’m a financial institution branch manager working on a promotion and this treatment put me at the top of my game resolving my ADHD. i was treated all through my youth being diagnosed in elementary. Now I’m stuck with no meds and they scheduled a follow up a month later while offering me no treatment. Every month there was a delay in my refill. My first was filled on the 14th and my last on the 30th. My pharmacy I’ve used for years stopped filling and I had to change due to the FDA investigation. It was late each time or entirely wrong. This seems like a website that takes in cash and helps Drs or whomever make a few dollars between real patients. I had an appointment booked I didn’t request at at 7:25 am and was on the call without the Dr even showing up. Getting ready for work while on a zoom call I didn’t schedule only for the Dr to not show. No reply but they insist I reschedule. The next was at 8:45pm two days later to lie to my face saying my refill will be sent and cancel then my refill without telling me later that day. Stay far away from Done and seek a real reliable provider who responds faster then 48 hours when reaching out. What a stressful provider with zero organization
Response from Done.Aug 30, 2022
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Please reply back to our request for information so that we can investigate and resolve the issues outlined here.