Done.Reviews of donefirst.com

So I signed up for Done. a month ago. I have a clinical diagnosis for ADHD that I provided to the care provider. It took a couple weeks to get due to the records being out of state and in the doctors storage files because we moved from that state due to my wife being active duty. I was prescribed Adderal XR during my first visit. I’ve taken Adderal before for my ADHD, so great, I know it works for me. I sent some messages to the care provider to let them know I was working on getting the records and offered to send a release as proof. Heard nothing back for weeks. Finally got the records and sent a message to the provider…nothing back! Got in touch with Done support and they got the records uploaded for me. Well i had 4 capsules of Adderall XR left at this point, I submitted a refill request! They say up to 3 days for the request. Should be good right? It’s been 26 days of taking and I have 4 capsules left. I shouldn’t miss a dose…boy am I wrong. Today I missed my dose and I’ve heard nothing back from my care provider. I can say that Done’s support team did get it handled and i had a refill the same day as they did an urgent refill request. They also took my concerns seriously and switched my provider. The provider I had, well she just wasn’t responsive and Done took this concern seriously. The support team is fantastic! I think Done has got that part correct! I do think they should hold the providers that don’t perform well, responsible so those providers aren’t ruining the company’s name. Overall, i am pleased! They get things handled when you need them too.

Easy! Affective! Confidential! Also, I really like my clinician and she listened to everything I had to say and we came up with a treatment plan that really is working for me. I’m in my second month of being a Done client and I am very satisfied with my results. Just a few assessments and you’re hooked up with a clinician and you have your first evaluation and consult by video or phone, the choice is yours. The platform is easy to use when you login and you can message with your provider directly-no nurses assistant to go through! They send in all your prescriptions for you so you don't have to worry about it! Very happy client. Thank you Done!

If I could leave zero stars, I would. Having suffered from ADHD for most of my adult life, I found it rearing its ugly head a few months back and decided it was time to restart medication. My PCP was booked out for a month so I decided to try Done. I was able to get my initial consult scheduled within that first week... then the trouble came. The prescription was sent to a local pharmacy 5 days after my appointment and I was notified by the Pharmacist quite immediately that they would not fill a telehealth prescription. I contacted Done immediately and it took appx. 2 weeks for Done to respond and send to a different pharmacy. At the recommendation of Done, I selected a pharmacy that my insurance uses for home delivery. That second pharmacy needed clarification from the Doctor at Done to proceed. After 2 weeks of no response from Done, the pharmacy cancelled the order. I notified Done and it took another week for Done to respond and resend the prescription only to find that the pharmacy would not accept the telehealth prescription. I notified Done of this issue, and it took over a week for their response. It has now been one week since their last communication that indicated the prescription would be sent to a local Walgreens. Walgreens does not have the prescription yet. It has now been 2 months and I have not received treatment. Buyer beware.

My provider was very helpful balancing my other issues with ADHD. I’ve spent most of my life struggling with ADHD and refusing to accept it. Done made getting help easy.

Great experience; my provider was insightful and took the time to diagnose and follow up with me.

The most astonishing and disgraceful health care interaction I've ever had in my lifetime. A bit about my Done experience: I was diagnosed by multiple clinicians previously at the Colorado State University Health Center. Me and the care provider decided on a 15mg extended release Adderall generic. This worked fine at the time. I had been using one or two a month based on my needs (I only struggle with a few things) and so it was nearly 18 months before I ran out and I'm no longer at CSU. I saw an ad for this service and wanted something quick and easy, so I thought the $200 would be worth it. Everything was fine until I met the clinician. He was A JOKE. I told him I would like to scale back to a 5mg without extended release because sometimes it would last too long. He refused, and told me that he didn't like when patients "thought they could just diagnose themselves" ended the call and wrote the prescription for 20mg extended release Vyvance. WHAT A JOKE. Absolutely refused to offer a lesser dosage, and refused to discuss any other alternatives. He should be prevented from practicing medicine. Clearly receiving some sort of incentive for prescribing Vyvance (the medication costs $350). I advise you NOT to use this service.

Everything is so easy and streamlined. My doctor is wonderful and so easy to talk to. I would recommend this service to everyone!

I have never, ever, ever, written a negative review. I'm not that type of person. So me writing this should tell you something. I've always suffered with ADHD symptoms, and was never in a position to really seek treatment or support previously. After a lot of mental effort I was finally ready to take a step to improving my mental health and that's when I came across Done. I was very excited about the possibility of finally getting help, and I paid the $200 for what was supposed to be a 30 minute initial consult with one of their providers. This supposedly 30-minute appointment turned out to be a 10, maybe 15 minute session with a judgemental "provider" who made me feel absolutely horrible for even thinking that I may have ADHD. I felt judged from the initial minute, and all my fears about seeking treatment and help were realized. I was almost in tears after the call. If you've ever had fears about finally tying to get your mental health under control, and then you have those fears realized by a company that's supposed to be helping you, you may understand the pain and sadness that this experience has left me with, let alone the waste of $200. Save yourself the mental anguish and the money and seek a different provider for your ADHD needs.