Done.Reviews of donefirst.com

Update 11/5/2022. After requesting refund for October from done(never received rx, went to private office) done emails me back, claims "i received a refill(it was by a private provider not them) and then deleted my account(no warning nothing) but made sure to charge my card one more time before they did it on 10/31/2022, I auto-payed on 10/3/2022 for October, so it was 100% fraud charge. RUN!! Update OCTOBER 8/2022. Requested a refill hadn't heard back, contacted my provider and find out he's no longer with DONE!!! I DIDN'T GET AN EMAIL, CALL OR TEXT LETTING ME KNOW MY PROVIDER QUIT. I shouldn't say quit, he as a professional gave proper notice to done that he was leaving. Done just choose not to tell their patients because they are unprofessional!! Been a Patient since 2021, Was FANTASTIC in 2021, refills were sent in BEFORE due date(pharmacy would hold prescription until fill date) dr had many appointments to choose from etc, now prescription is LATE every single month, calls and messages into support get answered 2 weeks-weeks later. Calls to urgent line would ring and ring. Now they implemented this "NEW and IMPROVED" system where You SCHEDULE a call with their URGENT LINE!! SCHEDULE a call with URGENT LINE for a company that prescribes Controlled Substances is UNACCEPTABLE!!! Especially when "appointments" are DAYS away! Next available appointment is MONDAY! Today is SATURDAY! If there is an issue, prescribers and/or on all drs or very least nurse should be available 24/7, 7 days a week. They taken 5 steps back with this change.

Done has helped me finally get treatment with my ADHD, by making my experience comfortable and welcoming. I've been extremely satisfied with the care that usually comes from my Dr and team. I did have an issue getting my prescription filled one time but I believe it was mainly my pharmacy issue but communication between pharmacy and done should be improved upon.

If I could give zero stars I would. I had my assessment two weeks ago. I was told by my provider I would continue taking my current medication and she was adding a small dose of adderall. 3 days later still no prescription sent in. I've emailed and called atleast 25 times with no response. 1 week later I finally get a call after scheduling one and they keep telling me they dont know what the problem is. That they will reach out to my provider. Still no prescription, still no response of follow up to my so called "treatment". I paid 199.00 for nothing. Still getting the run around 2 weeks later and now they claim they are switching my provider because she is unresponsive. I have reported this company as well as my provider to the board of nursing for patient abandonment. If you are being given the run around you need to report these people to their respective boards. They will follow up with these people. As a provider myself it should never take this long to fill a prescription.

I have suspected I have ADHD for years but struggled to find right time and provider to meet my needs. With Done I was able to schedule an appointment within a week, have an informative conversation with a provider that truly listened to me, and start treatment. For the first time in years I feel like my mental health is on the right track!

At this point, I’m not sure if this service is a scam. The service has been abysmal. Not a single issue is ever resolved and it’s impossible to reach anyone. I’ve paid for 6 months of service and been able to get my medication filled only 2 times. My pharmacy can’t contact Done to verify any information. However, Done has no issues charging me. It’s unacceptable. A clinician suggested I find a pharmacy that doesn’t need to verify information.

I had my first appointment today with a NP that was on time, friendly, and very informative. She asked me a lot of questions and provided information about ADHD that I didn't know. She provided information about possible side effects and what I should look for and to go to the ER if certain things happen. The website to get an appointment was clear and pleasing to look at. After the appointment, the NP sent me a message with a link to my patient portal. There I can send her a message and schedule a future visit. I was diagnosed as an adult years ago but after I moved I wasn't able to find anyone to pick up treatment as I live in a very very rural area. So I've suffered not being able to do a simple crossword puzzle since then. I had no problem getting the prescription filled at the pharmacy. DONE is a great way for people like me with ADHD to finally get help. I'm sorry that pharmacies are refusing to fill prescriptions and I hope that ends soon. ADHD is a real thing!

I can’t say enough good about Done, honestly, it has been a great experience for me. Everyone has been super helpful, and on top of my treatment. I have been feeling the best I have felt in many years.

The doctor was great. I am giving it three stars because of its horrible communication layout. There is no way to see your message history. If I message the doctor then I should be able to see a history of those communications, you can't. It's 2022 we should totally be able to see all the communication we've had. We should know where in the queue we are for getting a response.