Done.Reviews of donefirst.com

The (1) Star Reviews are Accurate Think twice and find an alternative provider, if able. They are quick to get you on the schedule and set up recurring payment receipts, but once you're in the experience changes dramatically. Done is EXTREMELY SLOW to respond to rX refill requests, or even medication change requests. The reason I signed up for this service was for the flexibility, as I travel often and am not always able to make the drive to see my regular physician. Honestly, it is not worth the extra expense due to the hassle of retrieving refill requests. On average it takes a week for anyone to engage, and that's after you get frustrated enough to enter a query through each of the seven of eight "topics" on their portal. Essentially, you have to flood the system to get someone's attention. Even then, you have to threaten to report them to the state ethics board. Save your money. Find someone local.

I can't seem to get answers from anyone! They took 200$ from me and I gad previously was with a company called cerebral and they were great but stopped giving out meds so I heard good things about Done and before I left cerebral they gave me enough meds for 2 weeks because of the shortage and I had to go down 10mg just so I can have some form of meds. And I was supposed to gear from someone and noone has called me and everytime I try and reach out, noone knows anything. They set up a 3nd video call eith the clinical lady and she says how can I help you after being 10min late and didn't speak one word to me for 10min . Very uncomfortable especially when you already struggle with adhd and didn't make me feel welcome at all! So my second visit went like this, " how can I help you"? And I said I just saw you a week ago and you said someone would contact me and they haven't. Mind you they tried to charge me another 200$ for this visit! She goes on to say, I don't know anything I'm clinical here's a number call them. Ummmm... what?! And then she says, how else can I help you? Wait what? And this is the professional they have working for them? She didn't seem to care at all and made me feel like everyone else has. You think I like being this way? You think I like living my life with ADHD?! You say living with adhd is hard but getting treatment shouldn't be! Wth do you call this then?! All im asking for is help! O don't have insurance and going to a doctor is way too expensive for me ket alone coming up with an extra 200$ for this! All I want is answers and noone seems to know anything and it's nearly impossible to get ahold of anyone

My experience was great, however I can see how everyone's experience may vary based on the assignment of clinician. My meeting started on time, was very professional and I felt comfortable. The website seems clean besides the confusion regarding messaging/consult which was explained during my session. Overall I think the experience can vary based on the assignment.

Done has been great, and has improved my access to mental health care that is really difficult to attain in my area. I've been using Done for almost a year. I've never had a problem with my provider, refills, communication, or getting my prescriptions filled. My initial appointment was thorough and she provided excellent care and advice for my life and advice when updating my PCP. A few follow up appointments were made to find the dosage right for me. Everything has been easy. Because of Done my quality of life has improved immensely. It improved my relationship with my wife and son. Also, my work life, work products, and work relationships have improved significantly. The other reviews confuse me, and I think it may be provider dependent and how well they can handle their high patient load. I don't know for sure, but for me, my provider has been a saint, has always been there, and has treated me wonderfully. Thank you, Done!

I had had similar issues. I saw my provider over a month ago. They knew that my previous prescription was to expire and be renewed on October 15. I have sent several messages in the days leading to this date and after, in an effort to try to get my prescription filled. When I can get a hold of them which is not easy, all I get is we are working on the situation. It’s now two days past my prescription and I have not had my medication since Saturday and don’t know when I will get it, I have already paid $200 for my initial appointment and I’m not sure if this situation will ever get resolved. I might head to the Better Business Bureau next.

Incredibly kind, understanding, and professional. Took the time and listened to my concerns. Ultimately I was so nervous about the process —but it was seemless.

So far this has to be one of the worst patient care and medical experiences I have had as an adult. Each month they charge my credit card right on time, but then take over 20-30 days to actually call in the script, you can never get ahold of anybody, they don’t return emails, or address the questions you may have as a patient. If you want to get scammed and just be frustrated each month … then this is your company, if you are looking to find a true medical provider … keep looking as it is NOT DONE for certain. ** Update — the response below is a farce and just lip service. I had to set up yet another call appt with them today, again I have to initiate anything to get them to ‘something’ … after speaking to the same person I have on 3 previous “care appt” I was the exact same thing as last week — we are so sorry, we are trying to get ahold of your provider and will take 5 days, we are so sorry for this inconvenience and it will be 5 days … yada yada yada - go find yourself a real Dr and skip these folks ** Update 10/30/2022 — in their stellar customer service and to retain me as a “valued customer” they have cancelled my account with them and offered me if I “change my mind” to reapply????? In no way did I request to have my account “canceled” or even mention it to them. Now … it is the you cannot get in contact with them part — very frustrating … just go to a REAL Dr and NOT these charlatans.

Done.first seems to recklessly stealing peoples money. It’s not but seems almost like a borderline scam. I’ve used them for a year with hit or Miss luck. No communication. Doctor won’t listen to the recommendations from previous doctors. Prescriber isn’t even a full dr. The will not refund for any reason. I live in dc and have heard that they are coming for done.first. Get out and switch. There is a National shortage in the country and done.first does not want it to be known. They still want to collect subscriptions even if yku can’t get any in the country.