Done.Reviews of donefirst.com

I've been using done for about 6 months now with out any real hiccups. It took 2 months to schedule my first appointment and I had a great doctor for the first 3 months. She left and I was assigned a new doctor. He wasn't too bad, we had an initial consultation that went well and then was very responsive to any messages or requests I had. 2 months ago I lost that doctor and it has been a chore ever since. I can't keep a steady doctor, they have no one to write prescriptions and the overall service has been terrible. For what has been great for so long has become a nightmare. Hoping to stay and enjoy this great service but it seems the end is near. I would not recommend to someone who is looking for a new healthcare provider.

Spent weeks on the phone talking to pharmacy, done (who is virtually impossible to reach) and my insurance company and was unable to get my prescription approved. Done still took my money anyway. I have been waiting 10 days for a refund that was promised, but still nothing. EDIT: After a handful of phone calls this afternoon and posting this one star review I was able to receive a refund for $180 (lol) out of the $200 I had spent.

As others have stated since October, they are not functioning over there, but they are refusing to be honest with customers. I've been waiting on a prescription renewal for 9 days now, no response. I have had no meds for almost a week. They do not respond to messages, and if they do it's one sentence responses that clarify nothing. You then ask a follow up question only to wait another 5 days for another one sentence response. They continue to charge my card without providing any type of service. At this point they are just scamming. Looks like I'll have to do a chargeback for the past few months since they have apparently gone out of business but refuse to admit it to patients.

I had my appointment October 1, 2022. I have been on this medication for nine years. It was prescribed by my family physician but due to my age They suggest I see a psychiatrist. Psychiatrist suggested I use an online service because this has nothing to do with depression etc. paid my $200 for the initial visit Kari Koster was the provider I was matched up with. Had a great 45 minute session talked with her blah blah was assured they would still prescribe my medicine and my prescription would be sent to the pharmacy. It is now October 25 still no prescription at the pharmacy and nobody at Dunn can give me an answer as to why well the reason is Kari Koster is not responding to them even though she works for them. Highly suggest do not waste your money find a different provider.

My membership had been cancelled by Donefirst for reasons unknown. Had a follow up with my provider but was offered an earlier date with a different provider so accepted to see them. Weird experience with provider as he seemed incoherent and not responsive or empathetic towards what I was saying. He told me he was transferring me back to my old provider and subsequently cancelled my membership without my consent. Have been receiving meds through Done for almost two years and this is probably the worst experience I've had with this company. One of my medications was due for a refill on 10/16 but I haven't been able to get ahold of anyone at Done to get it refilled and get information as to what is going with my "chart," which was passed on to a PCC.. I even requested a callback to talk to somebody at Done about this but nonetheless, I was never called. All I am getting from support is "we have forwarded your concerns. Please let us know if you need help with anything else." This has been ongoing for two weeks and I still haven't gotten any actual help.

I currently have complaints filed with BBB and the state attorney general. Don't do it. No one will fill their prescriptions which is definitely a red flag and a half. I mean unless you want to get one month of meds and then go thru withdrawals because you can't get them to refill anything without having to call every pharmacy in town and maybe a few towns over. UPDATED AFTER RESPONSE: I would have loved any assistance the 10 or so times I emailed and got canned responses in return. Unfortunately I have run out of energy for your company. Read the many many negative reviews of your company across the internet and work from there.

Similar to the reviews I’m seeing below - I have now been waiting a week on a prescription refill request with little to no feedback from Done. I have tried contacting them through every avenue to no avail.

I had a "provider" named Sophie today. I already have an adderall prescription from a physician, but I live in Texas, and the immediate release adderall is almost impossible to get nowadays because of online startups such as this. So, I figured why better to get the medication I have been taking for years from than an online provider. Well, Sophie was not friendly, and not only did she have an absolute lack of ability or desire to build patient rapport, she accused me of being dishonest, even after I explained my entire situation. The whole time Sophie had an arrogant smirk on her face. When I asked her about the initial fee and whether it was refundable since she basically said she couldn't do anything for me, and said "well you saw me today so that was the consultation." I am just tired of big companies or organizations taking money from the little guy. This company is nothing more than a scam that does not disclose full information prior to taking your non-refundable consultation fee. I am someone who is prescribed Adderall but cannot get the immediate release due to the shortage, so I figured I would be the prime candidate to be able to be prescribed it. Also, she advised that she only prescribes Adderall extended release and will not prescribe immediately. Save your money folks, because for me this was $198 wasted. I will continue to leave this review everywhere I can until I get a refund