Done.Reviews of donefirst.com

I have been trying to get a refill for over a week and have been out of medication for days. They finally sent a prescription to the wrong pharmacy, which needed to be cancelled, then said they called the correct pharmacy and were advised that they were out of medication. I drove to that pharmacy, spoke to the pharmacist, they have meds but that she would need to get the script soon before they run out. Have another call with Done and they once again say they’ve escalated it but still no prescription at the pharmacy. Something is broken over there, they are having major issues but still taking my money every month. No one seems to care. The earliest available time to schedule a call is Monday. I need to speak to someone about this TODAY (Saturday). I need my prescription to be sent in TODAY (Saturday). The pharmacy will be out of meds by Monday. Please help. UPDATED BASED ON REPLY: Your link does not help. It provides appointments on MONDAY. I need help TODAY which is Saturday. I provided my direct telephone number to you call me to discuss as soon as possible. UPDATE 2: It is now Sunday Oct 23 and I have still received no contact from Done, despite providing my mobile number and email address to them within minutes of their Trust Pilot request. I have multiple calls "scheduled" for Monday at 11a and 11:15a (the earliest they offer is 11a) and will publicly update every step of this god forsaken saga. I still do not have provider or a prescription, have been out of medication for almost a week. They absolutely do not care about patients, only profit. UPDATE 3: It is now 12:47p on Monday. After going back to the pharmacy and speaking with the pharmacist again in person to confirm they have medication in stock, and after two calls with Done this morning at 11a and 11:15a, and after they promised me it would be sent in, NOTHING. They have not sent any prescription in, I am now at 5 days without medication, and they do not care. I have scheduled another call at 12:45p which THEY DID NOT SHOW UP TO. They are now actively ignoring and avoiding me. UNDER NO CIRCUMSTANCES SHOULD YOU DO BUSINESS WITH THIS COMPANY. They are preying on people who need help to try to steal their money. It is horrible. UPDATE 4: It is now 1:46p and they have No Showed another appointment with me at 1:45p. They continue to actively ignore and avoid my calls, take my money, and not help. This is criminal. FINAL UPDATE: They never sent it in. Don't do business with this company. You will 100% regret it.

I just signed up as it was recommended to me to continue taking my meds that I’ve been on since I was a teenager. I was charged a large amount of money upfront, made an appointment. Then that appointment was cancelled by done. And rescheduled for another time without consulting me. Whatever, still was going to make the meeting. Then i get an email stating y pharmacy was not approved and to give me a new one. I live in a small town and asked for a prefer list of pharmacies and took two days to respond then today, I log into the zoom Invite I got and it kept saying waiting for host. I contacted customer care twice to state I was waiting and after staying on for the whole half hour, I called confirming I was there and no one showed. The text message follow up asking to rate my service asked my opinion and gave it a one stating that issue. and now I’m getting a message that I missed the appointment and now have to be charged?!? This is insane. I’m so upset as I need to get my meds on a regular basis and feel like I’m getting the run around.

Edit - 10/27/22: The Care Team responded to me very quickly after my original review and expedited my issue to urgent support; they, the urgent support team, the social team, and my provider all followed up with me several times to keep me updated and let me know they were waiting on the refill, as well as letting me know they were offering a refund for the month. Although it took a few more days for the refill to get called in, I was able to get them yesterday (10/26). I’m going to continue being a Done client! As I mentioned in my initial review, I haven’t previously had a problem in the 2+ years I’ve been a patient, my provider has always been really great, and I really appreciate how helpful and responsive the primary support team, urgent support team, and social team have been in the past few days! I’ve edited my review from 2 stars to 4 stars to reflect the support from the teams. (One star removed only because it took a few more days, Sat-Wed, for the refill to be called in after being expedited on Saturday) ——— I requested my (approved) medication refill on 10/14 and was told 10/15 that it was sent in. Pharmacy hadn’t received as of 10/16. Provider said on 10/17 it was called in and asked the care team to look into it. I’ve sent multiple messages and have not heard from my provider for the rest of the week. 10/19, care team said they’d have the provider call again. As of today, 10/21, they haven’t responded to me or the pharmacist, who has called multiple times, and the prescription has not been called in. I’ve never had a problem before this, my provider has been really awesome for the past 2+ years (and I don’t know why she’s not responding, she’s normally great so that’s worrisome too), but’s it’s pretty upsetting to have no idea what’s happening with your medication and health when you’ve taken all the right steps.

What is going on over there? I haven't heard back from anyone all week. I've been using Done for 6 months now and it's been fairly difficult to reach them, but now its clear there is something wrong on their end. Ive been on this same medication since I was a teenager, and it has never been this difficult to get my meds. I'm starting to think I need to call my bank and dispute the last monthly charge. Someone please reach out to me. I feel like I'm getting scammed at this point.....

*****update: they had the gall to call me and ask if I would change my review since they "fixed" everything. To be clear: 31 days have passed and I never received a prescription. I emailed countless times and never got anywhere until I posted this negative review. they called me multiple times and each person would say the exact opposite of what the prior person did. they FINALLY cancelled my account (begrudgingly) and said they would refund me. I paid $199, they refunded me $179 and then, the very next day, CHARGED ME AGAIN!!! I advised yesterday that all communication must now be in writing and showed them how they've not refunded the correct amount and then recharged me. Haven't heard from them since. I will post everywhere possible this weekend so people know to avoid them at all costs. DO NOT USE THIS COMPANY!!!! if i I could give it less than 1 star, I would. I met with a clinician and she gave a prescription within a couple of days. Should be noted, that I had a neuropsych and this was a known issue. I had always been opposed to meds. So when I decided to try, this seemed simple. Definitely not. With the nationwide shortage of adderal, the Pharmacy couldn't fill the original 10 mg Rx. So I had to message back and get a new one sent for a 5 mg. This isn't Done's problem, but it's where the problem began because the cancelled the old prescription and claimed to have sent a new one but the pharmacy says they did not. For several days, I sent messages to Done stating this with no response. Then randomly I get an email stating I have a new appointment scheduled. I didn't make any appointment, so I cancelled (and was immediately sent an email stating that I would be charged for it since it was within 48 hours of the appointment). I emailed AGAIN stating that I didn't make the appointment and just needed the Rx sent. Someone responded that my provider is gone and that's it. Radio silence. Nothing more. They won't respond to messages, there's no phone number and after 30 days, I'm out $199 and don't have a Rx. it's a scam! I also just noticed that I'm about to be charged for a 2nd month, when I haven't had anything from the first month! They responded to my original complaint saying they wanted to help and gave a link to schedule an appt (again instead of just calling me or giving me a phone number) and the link doesn’t even work. Avoid them!

Disappointing. If you sign up for this and think it’s convenient, think again. Be prepared to have different providers prescribing, when you have issues with getting medication based on their prescription, be prepared to talk to multiple people at overseas call centers who have no idea about the medication and side effects of not having written prescription filled for a month, then they will not refund you for fee you paid for the month that you did not have medications and suffered adverse side effects, by the way impossible to take to provider unless you make an appointment weeks in advance, truly disappointing. See a local doctor or NP not worth the hassles of dealing with remote uninterested providers and their overseas call centers as their customer support really do not know about the product/ medication. So misleading../

I’ve been prescribed ADD meds for over 20 years & need to find a new provider after recently relocating out of state. Since I don’t know anyone in my new area, I was so EXCITED & relieved to learn that a platform like Done is actually available, especially at an already a stressful transition/ time for me!!! Unfortunately, it has only brought me additional stress so far… My 1st appt was yesterday & I was logged into the zoom link 10 min early, but the provider never showed. However, she did end up calling me by phone & apologized for missing it. She didn’t have any of the info I was asked to submit prior (including my history, current meds, pharmacy info, etc.) & there was a communication barrier because it VERY difficult to understand her questions or almost anything said. On top of that, she kept taking other calls at the same time & was talking to other ppl while on with me, which made it harder to figure out when she was addressing me. Finally after asking her to repeat everything multiple times, she decided to keep me on my current med regimen & I felt better. She asked for pharmacy info, which I already sent in & verified to be an approved pharmacy, but she was insistent on me using Giant - said she was trying to help me by doing so. Of course, I agreed to the one she recommended & then she sent my Tx with that pharmacy listed on it via the Pt portal. At this point, I’m not at all upset in spite of how things went because at the end of the day I didn’t have to be worried about whether or not I’d run out of meds cold turkey! After work, I tried calling that pharmacy where it was supposedly sent to give my info since I’ve never filled there & got no answer. I left a VM & got called back by pharmacist who lmk they never received any Rx for me. I reached out to the Done CS Team with no response. I then sent a msg to my provider in the pt portal with no response until today I got this reply: (Greetings! This is from Done Support team. We already informed your provider about your refill request.) I haven’t said anything about a refill request!!!! Plus I keep getting auto messages congratulating me for completing my first appt which feels like a slap in the face at the moment since I can’t reach anyone to assist me & I will be completely out of meds by tomorrow!!! I see where they have charged me $189 for my “visit” which I don’t mind paying if the situation is resolved in a timely manner. I truly hope that happens today, but I’m afraid I will end up having to find yet another provider & it will then appear as if I’m “doctor shopping” which is quite simply not the case! I thought this was supposed to make life a little easier, but instead it’s only causing extra anxiety & wasted $!!! PS) As a mental health professional myself, I find this to be reckless & flat out unacceptable. I will update my review if the situation ends up being resolved or if my $ gets refunded.

10/19/2022 also the care I received was through a different email. I have no idea why all of my review efforts showed up under this one. OK so I heard from done now that I have made a review but as far as my so called provider nope still haven't heard a thing. It was a horrible decision. They prescribed me Strattera which was knocking me out at work and j tried taking it at night and the next day I Still couldn't stay awake. I tried contacting them they even checked on me. But guess what? I answerd with exact dates and times of medication doing horrible. And it has been about 28 days I will not continue taking those meds. Also I still haven't heard from them at all with them not being concerned at all. They really don't care about you. I seriously would NOT WASTE PAYING 200 DOLLARS ON TOP OF IF THEY FIND THE RIGHT MEDS FOR YOU. PHARMACYS ARE DROPPING THEM. ONLY EXEPTING WALGREENS. SOMETHING IS WRONG WITH THEM. ALL THOSE REVIEWS ON THE SITE ARE LIES. AS WELL. HERE TO LET YOU KNOW! IM ABOUT TO GET PROPER TREATMENT. ELSE WHERE THANK TO NO HELP FROM DONE. AWFUL PEOPLE.