Done.Reviews of donefirst.com

Started out great in April, has since gone down hill. They screwed up a prescription order and said they would follow up with my pharmacy, but never did. They won't respond to repeated messages on the patient portal. I scheduled an appointment with their urgent patient care line and the person never called. The complete lack of customer service and communication is unacceptable. **Edit** 11/23/22: Well it just got worse. I proactively reached out to the team since my 2nd provider was leaving (about to be on my 3rd). The appointment was scheduled after much back and forth. Today I was waiting on zoom in the provider's waiting room, and she no-showed. I stayed for 25 minutes to see if she would show up, but she did not. The provider's next availability isn't until January! My care plan is up here in a few days, hence why I reached out proactively, and now it's going to lapse. I'm at a loss for the incompetence of this company. Totally different experience now vs when I started earlier this year. Previously they were very responsive, took care of things in a timely manner, but they've made a complete 180.

I had been struggling for years with what I perceived as “personality flaws”. After being encouraged to seek help, I decided to make an appointment with Done. I was grateful for the online visits that had flexible hours. My life is incredibly busy. As a result, I simply did not have time to find a doctor and sit in a waiting room for hours. In my initial appointment, my doctor took time to listen to my concerns, and to address things that had been issues for years. She made a plan and explained everything I needed to know. I was concerned that medication might interfere with my life or “change” my personality. She assured me that my medication was there to help my life, not unsettle me. I have been following her plan for 3.5 weeks now. I am amazed at the difference. This has really been life changing for the better for me. I understand why I do some of the things that I do, I make a plan for situations that are challenging, and my medication keeps me on track. Because my doctor listened to my concerns and put me on the best medication for me (and checked in to make sure I was adjusting to it well), I have found this to be a very positive experience. Not only is my ADD (which I didn’t know I had) under control, but my anxiety is better. I am grateful for this service.

So far this is one of the best decisions I have made for myself this year. My doctor, the ease of it all and just the user friendly component has been absolutely amazing! So much easier to communicate and get answers right away. If any of that changes, I will certainly leave another review.

I've had zero issues with this service so far. My provider was kind and attentive and listened to my whole medical history. Within two days of the appointment I had my prescription (paid for out of pocket cost less than $40 with GoodRx). I think the reason many people are having problems is not with DONE itself, as they do EXACTLY what they advertise. The issue lies in the pharmacy/ insurance provider. Insurance companies work with pharmacies and intentionally make it difficult to aquire scheduled substances, regardless of if your diagnosis requires them and have zero history of abuse. This is *extremely discriminatory* practice on their (insurance company's) part. Wellbutrin (which costs thousands of dollars) and has literally been pushed on me by countless other doctors and I've never had a problem filling these with any insurance provider, and I don't even have depression. I suppose ADHD patients just don't make them enough money! Anyway, complaints regarding prescriptions not being filled should be directed towards your pharmacy and insurance provider. Perhaps the whole medical industry conglomerate in general. Just my thoughts though. DONE is doing good work breaking free from medically-accepted malpractice.

The staff is friendly they're all helpful. As an adult dealing with mental illness and actually going to the doctor for the first time to do with it they made it a lot smoother than I thought it would be

I didn't really think I'd be back here this quickly to update my post . The matter has already been taken care of . The company acted very quickly to resolve the issue and the credit is already posted to my bank account . I have to say I am very impressed and they have gone a long way and changing my opinion of their company and how much care they actually have for their patients new and old. Thank you Done for resolving this issue so quickly. posting here worked! Thank you too, Trustpilot, for providing this service. I had to provide done with some updated information but they promised to review my request and have my refund applied within 7 to 10 business days . I will wait to see if this happens and if it does as they promised I will definitely update my progress with them on this review board. I guess it pays to do your reviews on trustpilot. We'll see what happens now . I disputed the charge you made to my credit card on August 30 of this year. You contacted me on that day and asked me why I was disputing the charge. I. explained to you then why I was unhappy with your service. I will not bother posting my issues again unless I have to. I have emailed you enough times it's time for you to get back to me and deal with this issue. You told me if I canceled the dispute you you would refund my credit card. That was clear back on September 1. It's time that you honor your promise and refund my card or I can just reopened the dispute if I need to. Hopefully posting here will finally get you to contact me. If not I have plenty of free time to post many reviews on many web sites.

Genuinely surprised to see any negative reviews. My experience with Done has been seamless. I was able to make an appointment, meet with a doctor who seemed like he cared (not just throwing medication at a problem), and filled my prescription. Done has reached out multiple times to make sure my treatment is working for me, and thankfully it is but there is the option to meet with my doctor if needed. Would recommend.

My initial prescription took two weeks to fill for truly no reason. The providers don’t seem to know how the Patient Portal works. For example, my provider (who has since quit and I can’t seem to get my refill processed), asked me to upload some documentation to my patient portal. But this is not possible. There is no place to upload docs in the portal. I eventually got her what she needed via the customer service team. Also, she informed me she only worked one day a week with DONE, so I'd sometimes wait up to a week between emails. So apparently she quit and an appointment was scheduled with a new provider. No discussion, no notice. I didn't request an appointment. Just a text out of nowhere. And there was NO SYSTEM TO GET REFILLS once my provider left. I had to email and push until my account was assigned to a new provider. And still, a couple days later...no refill. It's so aggressively disorganized. Ironic and maddening an an ADHD treatment provider!