Done.Reviews of donefirst.com

So far so good. I’m new here. Professional and caring providers.

I have been using Done for over two years and have always fought off the haters who tried to make a bad name for this company.. until today. Not only have I been without medication for two weeks due to my account never allowing my to renew my prescription online and 6+ calls with Done.. no meds so I met with my lovely provider this morning, who had to inform me that she is no longer allowed to write for my prescription I have been on for over 5 years, due to the National shortage. My pharmacy confirmed that have my medication in stock… yet my provider claims that the company still will not let her write for my prescription. This is absolute nonsense. If this is not resolved ASAP before my pharmacy does actually end up stuck in the middle of this shortage, I will absolutely no longer be a patient with Done.

When I began with Done, the nurse practitioner that I was to meet with was a no-show. Then they tried to reschedule by picking random/dates and times (none of which worked with my schedule). I’d decline the invites because I wasn’t available. After a few rounds of this I told them to cancel my account. There is/was no way to cancel the account through their portal. I told them to close my account 3 or 4 times. They continued to charge my credit card even though I kept declining the appointment and telling them to close my account. My credit card wouldn’t remove the bogus charges. Never, ever get the Apple Card (Goldman Sachs). They’re allow their cardholders to be exploited by bogus companies like Done. Check BBB for complaints about Done Health. Many of the complaints describe exactly what I'm describing here. Done will not be around much longer, after the DEA gets thru with them. Google “Done Telehealth DEA investigation”.

I had a great experience working with Done. Everyone was very helpful, easy to talk to, and knowledgeable.

Terrible! If i could give 0 stars I would. This caused me more headache than help. Youll go months without medication / treatment but still be charged. No help. Horrible. Happened over and over again. Please avoid for your own sanity and wallet.

As most reviews will point out, Done is catastrophically bad at everything. My first prescription was filled immediately after my appointment, but this was literally the only moment that has been smooth since. Supposedly my portal has been broken since day one as I am not able to request a refill on the site. 5 months and 6-10 check in later - 0 progress on this front. My provider has 0 availability on the calendar to adjust my treatment plan and despite scheduling assuring they were going to get me slotted into the calendar, this also has not come to fruition after roughly 2 months. Refilling prescriptions is definitely the biggest pain point, on average I’d say 10 days late is normal. Due to this delay, i received 4 months of treatment over 5 months of membership. As of now, my prescription is 24 days past due which makes it 4/6 months. They had it refilled by a covering provider that my pharmacy wouldn’t fill because he/she wasn’t even eligible to write the prescription so they also wasted my time on that front too. I should also clarify that aside from my first prescription not a single refill has been issued by my provider - it has always come down to a covering provider. I am now being switched to someone else who will hopefully be responsive but I couldn’t be less optimistic that anything will be resolved. In summary, a membership with done will likely lead to you getting your treatment, but only 66-80% of the time - which should be illegal in a medical field. Customer service is very responsive and apologetic, but their escalations lead to nothing. Given the other reviews it looks like I’m in good company.

I have been on Adderal and Klonopin for over 6 years for my ADHD and Panic attacks. I recently moved out of state so my doctor can’t treat me anymore and have ran out of my medication. I have had the hardest time finding any doctors in my area for medication management due to them not taking new patients and I found out about Done from one of the local offices I called. I made my appointment and had my appointment. My appointment was on Tuesday 11/1 and it was pleasant and well structured. I have been asked the same questions before by my psychiatrist years ago, so I felt like I was in good hands. I told her on my appointment how normal I feel while on my medication and how these past few weeks I feel like I’ve been unraveling slowly with a few emotional meltdowns not being on my medication. I also told her that I’m a pretty healthy person with the way I eat, exercise and practice yoga and even meditation hasn’t been helping me. She assured me she would get my medication called in quickly but it might take 24 hours…fast forward to today Friday 11/ 4 and she still hasn’t called in my prescription!! I’ve sent several messages and NOBODY has responded!! Do NOT use this service!! I paid 199.00 for someone to not fulfill their obligation after taking my Money and now I’m having to go longer without my medication and figure out how to find a different service since I can’t find anyone in my area. This is a joke and unprofessional and pretty pathetic that they would string me along making me think they are going to help me. They Do Not care about my MENTAL HEALTH CLEARLY, so they won’t care about yours!! Save your money!!!

I am so happy with my experience using Done. They have really improved their customer service and overall user experience. I started using Done right after they launched. There were growing pains the first few months, so the customer service experience was to be desired. That said, they have improved all aspects of service, and I look forward to see what they do next to increase user experience even more. Definitely recommend this service.