Done.Reviews of donefirst.com

Terrible service! I guess they no longer work with the doctor I was previously seeing and after submitting a refill request over 2 weeks ago have still not been able to have prescription filled. They finally sent in prescription to my pharmacy but sent the wrong medication so that refill had to be canceled and now we are back at square one….. I’ve had to call them daily to get any kind of service and they have consistently found ways to make mistakes. Incredibly frustrating to deal with. I would not recommend this company to anyone.

These people actually just told me that they filled me prescription so would I please take down the review. This company has no shame whatsoever. Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam. Update. Had a call telling me that my provider was able to send my prescription. Mind you this was a ploy to beg me to take down my review. So not only did she not tell me where it was sent. When it was sent and when I can get it. Because it was not true. This company has no Shane. They will lie and deceive to just get you to be appeased for another short period. I do t give a darn about my prescription I want a refund. A FULL REFUND. not only did they not send it in what ever that means. But they can’t because they can’t issue prescriptions anymore. DO NOT TAKE THAT APPOINTMENT. THEY CAN NOT. I REPEAT THEY CAN NOT FILL PRESCRIPTIONS AT ALL WHATSOEVER. DUE TO BEING UNDER A DEA INVESTIGATION FOR FRAUDULENT PRACTICES!!! Do not fall for it. They are also under investigation for unfair business practices. They are being sued for many things. They aren’t even paying their contractors or care providers. So please DO YOUR RESEARCH. check out Forbes, BBB, Dept of Drug Enforcement Agency, their are many smaller districts across the country too many to mention. Be DONE with DONE You should be giving me my money back instead of being sorry for my inconvenience.

Issues that I had were resolved in a timely manner. So far its been a great experience that I would recommend to anyone!

I've been with Done for probably a year and a half now. For the most part it's been fine, but if you ever need help from support, it's an absolute nightmare. I'm not getting a response from anyone after sending messages in the portal, and even calling. Currently, my pharmacy cannot fill a prescription from them. It's my understanding that many pharmacies have that policy now. They told me that they would call other pharmacies and get back to me in 24-48 hours, and it's been much longer than that. I am now out of medication, and I skip days so it's well overdue now. I am due for an appointment, but my current provider is full. They sent me a message several weeks ago that they are going to find me a new appointment, and after accepting, they have have not given me a new one. Not sure how to proceed, but all forms of communicating with them has left me high and dry. If things change, I will update, but if I can't receive services, I will have to cancel with them.

I have only subscribed to Done for a month, and it has been an overall negative experience. My provider was ~10 minutes late to our first meeting, and ended the call 5 mins early. “Okay, that’s unprofessional but no big deal,” I thought. Well, after taking the prescribed meds for a few weeks, I thought the efficacy probably wasn’t quite what it should be, so I submitted a medication adjustment request, which they say you will hear back on within 72 hours. Yeah, here I am a full week later, almost out of the meds that work even a little bit - total radio silence from my provider. The support team tries, but there’s really not much they can do. Go with Done if you like to be treated like an afterthought, I guess. EDIT: Done's reply to this review says that they sent me a "request for information," but I have not been sent anything (I checked email, phone, and Done's patient portal - nothing). I sent an email to support asking for clarification, and got no reply. Do not use this service, they have absolutely no respect for your time or money.

Scam! Took my money and kept billing but 2 months and no meds, they keep saying that will look into it but nothing. They rarely respond and when they do, there is no real help. $199 gone plus the $70 fills but no meds

The lady I got essentially told me that its just depression and anxiety. You pay 200 for maybe a 25 minute session. ** Edit** Customer coordination spoke with me they ask for me to try a second opinion with another one of their providers. So we shall see. For now this will stay at 3.

I was able to get meds prescribed right away, which was nice. I wish the provider had gone over the pros and cons of the different med options. She pretty much just recommended a non-stim med right away, which is what I was leaning toward anyway, but I feel like we could have discussed it more. I also wish she had recommended some behavioral ADHD assistance too. Meds are a great tool, but I think learning to manage distractions and time management are important, too. I did have a hard time getting the prior auth for my insurance. The customer service team are in an Indian call center and I felt like they weren't understanding what I needed when I was asking for the prior auth. Once it went through, though, I was able to get my meds no problem. I got seen on the 7th and was able to start my meds on the 14th finally. I've been on them for 6 days, and still waiting for full effects. We'll see how the provider follow up goes in a couple weeks.