Done.Reviews of donefirst.com

Well, to start, the provider told me that I just needed to stop spending money, because one of my stressors was paying for my daughters housing. She was rude, condescending, didn't discuss treatment options with me at all. Told me that the ONE cup of coffee I drink at 8am is the reason I can't sleep at 10:30 pm. Now I can't get a hold of anyone from the company. There is no phone number, and the so called 24/7 access is a lie, since that is not active on my portal.

I’ve used nearly every telehealth site. Done is difficult to navigate, difficult to get ahold of the care teams and clinicians, and all around a lousy site. You’ll be better off using another telehealth site that has both a messaging feature as well as a responsive care team.

The DONE team listened to the issues I have & created a treatment plan for me that takes care of my issues & helps me to live more productively again. Thank you for making the process smooth.

Absolute terrible experience. I thought my provider was going to take good care of me, instead my medication was never sent, my profile is not active, and their customer service is not helpful at all. It’s been 2 weeks and I have still not received an update on this or any treatment. I absolutely would not recommend. Update: I received a lousy phone call telling me they will try to resolve my issue. Nothing has been done still and it is approaching one month! Every time I contact someone I get the run around that my request will be forwarded to a support team. My provider will not answer my consults. This is a scam and has only made my symptoms worse.

This has literally, hands down been a life saver for me. The difference before and after is like night and day. I honestly don’t know how I went through school and work prior to this. Right now is my careers busy season and moving from an office environment to now two+ years later I was struggling. Every day I was sliding more and more into the inability to focus on my work and instead was working all day but somehow getting nothing actually done. In an office environment I was forced to complete tasks but now working from home with no alternative was taxing and difficult. I knew something was wrong which only caused me more stress. I am just so happy that I came across DONE and gave them a chance. Thank you!

Update: The provider called me back today and we spoke about all symptoms and past health. She was able to prescribe me some medication and explained the side effects. She apologized because she had a wrong number in my phone number she took down yesterday. I had my first appointment today to establish care. I have been diagnosed with ADHD but it is so hard to find in person care in my area as no one is accepting new patients so I hoped this was the best alternative. The provider was 10 minutes late and when she was finally on the zoom call her internet connection was awful. I couldn't understand anything she was saying. She then requested my phone number to call (I'm pretty sure that's what she asked for) but never did call me back. I called the support number they Sent me via text but when I called no one answered. All of this happened within 20 minutes of my scheduled appointment. The only thing I heard from my provider during this was her first name. So obviously there was 0 care involved. I am so disappointed in how this went and feel like I was scammed out of $200 I spent attempting to get my mental health in order. I will updated this review if I get a refund or proper care in the future if I hear back from anyone.

This service is very bad and I would waste time with it. Every single time I need a refill, I have to ask a million times for it. It makes me feel like no one cares. I've tried everything to manage ADHD and paired with behavior therapy I thought I would feel relief. But no. Not if I'm always in fear if the meds being taken away. It so stressful. I have way more anxiety now. It's disheartening. All we need is dependability. I have read the reviews here and it is a shame. You charge is $79 per month and then you don't provide a service. I have some random person call me when I leave consult messages that basically does nothing at all. She just says that they are working on it and it takes forever! 2 weeks is too long to wait in between meds. It's almost like to have to have a surplus just to be able to depend. I also keep seeing responses from Done stating that they working so hard on the concerns. No....we all know you're not. If you were we would have more formality and dependability with your service. I am trying hard to transfer my prescription to my php but they won't even respond to her.

They prescribed me with 10 mg xr. Pharmacy told me to get hold of them and I left them dozen emails and calls. They responded after a day (membership states I have 24/7 support). Then I complained that I do not feel the effects on my first day and asked them should it be fews days before I feel something. NO RESPONSE. I got paranoid and asked them the next day, are these placebo pills? Because I do not feel anything. NO RESPONSE. Then I got a message that they are dropping me as a patient and my membership was canceled my portal deleted. Ofc no refund. My question is this, Is this how u treat your patients? no answer just ghosting and then block, is this highschool and we are dating what is this behavior?