Josue B.
Done is terrible
Done is terrible. I switched over to Done because I thought it would be easier to receive treatment. They prescribed the medication my previous provider, however Walgreens in my area told me they could not fill my prescription because it came from San Francisco and I am in Los Angeles. Walgreens told me that if I wanted my prescription, it would have to come from a provider in my area. Surely Done should be aware of such policy. I notified my clinician as well as their customer support, 31 days later they have not provided a clear resolution. I paid for the initial consult, and they are withdrawing payment again tonight without having afforded m treatment.
Response from Done.Jan 16, 2023
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!