Done.Reviews of donefirst.com

Terrible. First they make me an appointment with the wrong provider then when I finally get the right provider I never get a perscription sent over and can’t get ahold of anyone and no perscription updates. Scam company.. UPDATE I was able to get my medication, it was a bit of a process with changing providers and then there is a shortage of the medication I’m on so we had to change it… but they did call and help along the way and then extended my membership for a month due to the mix up. Should be good from here.

xxxx EDIT: I was able to get my rx as Done followed up with my pharmacy after I left my original review on the 9th and they found that Kaiser's stock had been replenished in the new year, though no one at Kaiser bothered to follow up with me. (surprised? no) The day after the rx was filled by Kaiser I had a consult with my Dr. at Done and we discussed the national shortage of certain meds and some concerns that I had about the med I was taking so we changed the med and I should be able to pick it up tonight after work. I appreciate the work that Done is doing, though I do wish that the subscription fee was a bit lower. I will stay with Done especially since Kaiser has thrown up yet another roadblock in my way to get care through them. Thanks Done.

The amount of negative reviews have compelled me to write a review of my own. Speaking only for myself, Done has been an absolute godsend. I am a 30s male in the Bay Area, and the massive shortage in ADHD medication has presented major problems to those of us with ADHD. Doctors are hesitant to prescribe, and local specialty clinics are backed up with wait times often spanning months. I turned to Done out of desperation, and with a healthy amount of skepticism. It has surpassed my expectations. Done gives me affordable access to the medication I need to hold down a job and thrive. Before using this service, I had 6 jobs in two years. It is extremely, extremely important that telehealth companies like this be allowed to continue and prescribe medication. If Done didn't exist, my alternatives would be: - Try to join a local mental health clinic and wait 3+ months - Go off my medication and hit the same spiral that has plagued me my whole life. I tried this method for over a decade, in good faith, and it doesn't work. Non-stimulants. Therapy. Exercise. Diet. Sunshine. Everything. Only my medication helps. - Access my medication on black or gray markets, but I don't even know how to do this, and there's no way of knowing if what I get is legitimate and not something else. I need my medication and only Done allows me to access it. So when I say it's a "lifesaver", I am not exaggerating. I mean that literally. I understand that people abuse stimulants and that it is a controlled substance, but for those of us who genuinely need ADHD meds, Done is our only option.

Awful. No prescription updates when I have problems filling my prescriptions and I realize through her responses that my provider doesn’t even read our previous correspondence. Company is a joke.

UPDATE: Shortly after posting this review, Done customer service reached out and had my script sent to the pharmacy for filling. Thank you for the help! Here we go again. My experience with Done has been so inconsistent during my 2 years as a patient. At first it was great, my initial provider was easy to get a hold of and prescriptions were sent in on time. Then last summer I was completely ghosted and couldn’t get a response or medicine refill from anyone at Done despite multiple emails sent. I finally got a response after writing a review here and things quickly turned around. Another 6 months went by without issue but here we are again. I’m once again without my medicine and can’t get a response from anyone. It’s very disappointing this is the experience. Please help.

They have been taking money out of my accounts for 3 months now after I asked them to cancel my membership. Their customer service is absolutely the worst. They will just ask you the same questions over and over again and no phone number just an email. No pharmacies accept their prescriptions

Very helpful

I've had a great experience with Done so far. Their team is readily available if I have questions and they've helped me out a lot these past months!