Done.Reviews of donefirst.com

If I could put no stars, i would. in 2 weeks they have taken 450$ due to their own providers not showing up to the appointments. I was also forced to schedule with another provider due to their web page not allowing me to navigate anywhwere until I had did the reschedule. trying to cancel has been a nightmare. I had to just put a dead card on the account until they actually cancel it.

Dealing with the same issue every month. I submit my refill request ( says it can take up to 3 days) It’s never sent within the 3 days. Then if I message my provider I get zero response. This month when I reached out to customer service they said a covering provider will be sending my prescription. Now it’s three days later and nothing has been sent If you send an email they say they are working on it and say so sorry but then nothing is resolved.

I am updating my review to 4 stars as after I left this, the company was quick in sending my refill to my pharmacy. I was out of the country on business by then unfortunately but the customer service I received after I posted this was good. I would highly advise to stay away from this company and use another provider for your ADHD needs. They advertise that they are quick to reply to messages, and issue prescription medication refills but this could not be further from the truth. The only thing they do on a timely manner is collect their monthly fee. It took over 2 weeks when I requested to meet with my provider. You have to request a refill every month and their response time to have this done is terrible. They say to allow 3 days for this to be sent to the pharmacy but as of today it has been 11 days since I have been trying to get my refill with no luck. I've only used Done 3 months but will be canceling my account with them for a different provider who actually cares about their customers and doesn't leave them hanging for days. I will be contacting the BBB as well to have them look into this terrible company.

I was charged $199 for my appointment when the prompt said I was booking for $10. They totally mislead you. I can’t afford the full amount right now so of course I try to cancel and get a refund and there is NO WAY to get a hold of ANYONE. Idk how you can giving medical care and be uncontactable. It’s incredibly neglectful I would not recommend. Thank god I found this out before actually getting care, but they are clearly running a scam and will take your money no questions asked.

Stay away from this God awful company. You have got to be kidding me. They straight up ignore your desperate messages, no meds its been three weeks. The only timely thing they do is grab your money. School has started I'm screwed. I gave them 200 of the last 500 dollars I had. Oh my God how are these people this awful?

I requested a refill in NOVEMBER. Done sent me an email telling me I couldn't get my meds unless I had another consultation. Then, it wouldn't let me schedule a consultation. I had to go through Done support to get a consultation scheduled. That took weeks. Then, my provider cancelled my appointment multiple times. That took weeks. I finally got a scheduled appointment in JANUARY. But by that time my pharmacy ran out of 20mg tablets. I emailed my provider who told me I needed ANOTHER CONSULTATION even though the dosage isn't changing, just the pill form. I even called multiple pharmacies and found the one that had 10mg tablets. I would just need to take two to get the same dose I was prescribed. I emailed Done support again this week. They texted me twice and emailed me twice telling me they were working on getting me scheduled, but I still don't have an appointment days later. I paid for November, December, and I'm about to pay for January and they can't provide me the service I'm paying for.

It's almost like this company is preying on people with no patience to provide really poor service while dangling a carrot that promises to help them feel better. If I could give 0 stars I would! The provider was fine, getting that appointment set up was fine. However, they do NOT disclose that they don't work with nearly ANY pharmacies in the US. The one major pharmacy that I could go through (Walgreens) is refusing to fill the prescription because the provider shows as being "out of the area" (ie telehealth). Being that the RX was for a controlled substance, Walgreens is being extra precautious. It's been over a week, and there hasn't been any kind of resolution. Walgreens tried to reach the provider/DONE, but no one calls back. When I try to reach out via phone a robot answering machine picks-up, and all I can do is go back-and-forth with emails to their remote support team. It's awful! Would not recommend to anyone!!!! UPDATE: It's been another week and STILL no progress has been made on my case. I've talked to 3 new people via email, signed their BS HIPAA release forms, called the pharmacy 4x times, and spoken to 2 new reps on the phone. Oh, and of course I got their BS/auto response to my review. I'm requesting a refund and hope I get it.

This company is INSANE. If you're tempted to try the $10, $20 or $XX special you see an ad for, TRY to get them on the phone before you enter your credit card number -- it's impossible. Their pricing and advertising is simply deceptive. I fell for their social media ad trick with the loud millennial girl squawking about her life and I was like: "ok, cool. $10 to find out more about this is fine. That's not a commitment" HUGE mistake! After filling out their quick rapid fire questionnaire, I was met with the $10 payment for my first appointment. Will this be the intake? will they tell me about the process? Will they let me know if my insurance covers anything if I decide to proceed? NO! I was immediately charged $199 for my appointment because it was the next day. THEY CHARGE $199 FOR THE FIRST APPOINTMENT. I went through the process again with another email address and below the fold it tells you "we charge the remaining $189 48 hours before your appointment. W/T/F is that all about? I didn't even have 48 hours before between booking the appointment! And why lure me in with the $10 if you're going to charge me $189? Just be upfront about it! Here's the deal: THERE IS NO WAY TO GET IN TOUCH WITH ANYONE. No billing department, no customer service, NOTHING. When you call any of their numbers, a robot blows through a URL you will not be able to hear or type out. I tried it .. .7x. I received an email from them after booking the appointment full of typos and a broken URL, but never did I receive an email saying I was charged the $199! The company is either a scam, or like the healthcare version of FTX. They are preying on peoples' mental health for a quick buck with terms that rival a Scientology contract. Add me to the CLASS ACTION LAWSUIT. My bank is currently working on a dispute for the transaction. Not once did they send me a billing confirmation or any explanation for the charge. I can't believe this company has been getting away with this. They truly need to pull all of their ads and be fined.