Done.Reviews of donefirst.com

I have been with DONE for over a year and have greatly appreciated their services - until lately. I have ADD and reside in a small town where it is challenging to find a healthcare provider who will not only listen to me but also prescribe the necessary medication. Therefore, my current DONE provider has been a great help. While I am uncertain about the current situation within the company, it seems evident from other feedback I have seen that there is definitely something amiss. I submitted a request for my monthly refill on July 2nd. Initially, my provider indicated that it had been processed, but later informed me that a 4 month follow-up was due. Not a problem… I get online to schedule it, only to discover the soonest appointment is July 16. A whole two weeks after my refill was due. As a result, I have experienced distressing withdrawal symptoms for and despite reaching out to the DONE support team multiple times for assistance, I have not received a response. Although I appreciate the appointment scheduled for the 16th, the past two weeks have been extremely challenging for me mentally and my ability to perform effectively at work has been significantly impacted. I hope that any current issues within the DONE organization are resolved promptly, for my sake and for others who rely on this service.

Submitted a renewal request in June and was ignored. Reached out to support twice with no response. Now when I log into my account, I'm greeted by a message saying that my account is being transferred to another provider. Poor communication and questionable practices. Update: They provided a link to schedule an appointment in their response below, but there are no available options to book.

Do not use Done. They cannot manage the number of clients they have and yet are actively recruiting new clients. I have only had 2 refills happen on time, as scheduled in a year - the other 10 have been delayed for reasons that have nothing to do with me. Today I was told my refill would not happen until I have an appt with my provider and yet my provider has not had availability for weeks (with no replies to my requests). Customer service calls are available in 10 days and, in the past, these calls have only been a waste of time. What am I paying for?

There is only one single thing this company do really good. Taking your money. For every single other issue you have to fight for it, you will never see someone who gets response on time or a response comes with solution. If the problem is about money just go to court, would be easier to solve it. They are gonna ask you to write to support-donefirst-com. Of course they will never respond or try to solve.

Can’t reach providers.

they were good until they made it impossible to refill??? i dont know whats going on with them but im pretty sure is due to the scandal. either way im adhd and going on the second week no adderall so thanks for making my life hard guys.

Started with Done last month. First appointment went fine, was prescribed medication and was able to pick up quickly. This month my provider is completely MIA, no available appointments for the next three months. I had my last appointment 7 days ago, my prescription refill is ready to be requested, but Done insists I need another appointment to get this refill. No response to requests for guidance, offer to connect with a different provider, nothing. Very disappointing given the price. UPDATE: 2 form emails with zero useful information were sent in response to my requests for help.

Cancelled appointment two full business days in advance, 36 hours total, after reading some reviews and seeing that they require a visit to a primary care physician(which they only mention after putting in your payment). Now, they're trying to keep my money! They have a 48 hour cancellation policy that they are not upfront about and only give you a 100 dollar credit for another appointment after you cancel. I'm not interested in being scammed and this policy is clearly just a way for the to steal money for doing absolutely nothing.