Done.Reviews of donefirst.com

As with many other reviewers who have left comments here - I too have been a member of Done for 2 and a half years. Having been diagnosed by my PCP originally, I moved to Done because my PCP did not wish to provide long-term medication management and recommended I seek a specialist. Initially, Done was great. A little rocky at first with a few issues regarding prescriptions that took some time to resolve, but ultimately each time it was resolved. The last 12 months have been problem free - up until now. The DOJ has arrested the CEO and Clinical President of Done Global less than a month ago. It is quite evident by the recent reviews that many, if not all, of the care providers have resigned and/or fled resulting in no one being able to receive medication refills for the month of July. This is a huge issue, of course, but one that could (and should) be handled by communication from Done. Where do we stand right now? The company is acting as if nothing is wrong - yet it is obvious that they have all but gone under at this point. The fact that they are still actively charging people membership fees and even allowing new members to sign up while at the same time completely ghosting everyone in every way possible is an absolute sham. I could understand a big event like this having a major impact - and the appropriate way to handle it would be to issue a communication, freeze all memberships, actively work to restore service (if even possible - which seems doubtful in itself) and then work to transition members back to the service they are paying for. Instead - Done is not doing a single thing at this point and for the last 3 weeks other than charging fees. This alone borders on criminal. I'm sad to see this play out this way. The need for a service like this in this format is unbelievably strong. I fear the ongoing collapse of Done is going to have severe negative consequences on the future of businesses being able to offer any service like this, and that is a very sad truth for a large number of Americans who sought out this help.

I have been using Done for about a year. Everything was going well up until this last month. After requesting a prescription refill in the middle of June the prescription was never sent. On the 17th of June they took the $80 fee for the service from my account. I would wait the 72 hours they required for a response, not get a response, and send a new message. At some point at the end of June they said I was being reassigned, but that I would still get my prescription. I never did. Then around July 1st they just paused my account. They will not respond to my messages asking for an explanation. I get the standard reply that "they care" and will respond within 72 hours. I'm going through my 7th 72 hour cycle and don't anticipate getting a response on this one either. Now unmedicated for about a month I am going through the long process of being connected with a real doctor who won't skip town in the night like this scam establishment has done. It's been difficult, but I'm doing my best to get through. Don't trust your mental health to this shoddy group who either doesn't know how to or does not want to help their patients. It might be convenient for a while, but you don't want to end up out in the cold like me.

Company is concerned that it is hitting 3.2 rating, this review hopefully will boost ratings. We need to save the company’s reputation!!!!

Ok get it got it good

Horrible service..non responsive at times and not accepted by most pharmacy’s…l

Communication wasn’t the best, went about a week and a half without responding to me. I ended up booking a call with the support team. Franz is a great customer care rep. Listened to my story, gave me helpful information, and accepted my account cancellation and refund request without argument. In a world of terrible customer service, get yourself a Franz!

Unfortunately this is the fourth or fifth time in 2 years where I have not been prescribed my refill in time. The medication I am on cannot be stopped cold-turkey, must be tapered down to come off of, but I am expected to go 35+ days between 30 day supply refills. I have experienced hallucinations in the past when not receiving my prescriptions in a timely manner leading me to the conclusion that this company, and its providers, are medically negligent. You pay $80 a month to have to fight tooth and nail for a 30 day supply of a medication that helps you get through your day. I would honestly never recommend this service to anyone, and I hope others heed this warning. Again, this company and providers are medically negligent in their care. Beware.

They were great up until last month when they decided to charge my monthly payment 4 times for a total of $280 and then tell me that my clinician has resigned. So now after being on 40mg of adderall everyday for 6 months now I have to go through withdrawals on top of the PTSD/Depression from the military. I am not impressed and do not recommend using done. Unfortunately they will be hearing from my lawyer