Done.Reviews of donefirst.com

I was told to contact customer service and sent a link to do so which is booked two weeks out. No one has called me. I’ve emailed customer support over 10 times. I just want my money back which they withdrew from my account after my account had been deactivated for months (another thing that has happened multiple times), and the only reason i scheduled an appointment and gave this another shot is because an actual human being called me. Support claim #’s: #1070217, #1070098, #1070087, #1070078, #1070075, #1071800, #1072926 In case Done actually wants to do something useful and call me to fix this^^^^^^^ The urgent line link does not work. Absolutely useless

I’ve only been with Done for 3 months, & until these past 2-3 weeks, I would have given Done a 10 stars out of 5. However, I’ve been trying to book an appt with my Dr for over a month. She went on vacation, said I would rcv care when she returned on 7/11. I’ve now been without my medication for 3 days. I’ve sent numerous request for Dr Appts, Cannot Get Prescriptions, Help with Support.Done.com, Consultation Inquiries, msgs directly to my Dr, msgs directly to the “Care Team”…. All I get is automated msg reply’s stating somebody will reply within 3 business days. All my requests have gone ignored. I’ve searched for customer service telephone numbers, & the only 1 I’ve found IS NOT REAL!!! I’m paying for services that I’m not rcvg. I started searching on the web, & found many others having the same issues with Done. I’m hoping & praying that my Dr & the Done team will see the huge inconvenience they have caused their patients, & how incredibly frustrating. It’s not good to start patients on ADHD meds & leave their patients without meds for days and weeks.

A reminder to renew my prescription was very helpful! And my new provider is very quick to respond, which I really appreciate.

I’ve always had a good experience in the past aside from the last two weeks which are incredibly concerning from a platform that is prescribing a medication. I’ve been trying to refill my prescription (same for the past year) and I’ve gotten the same generic response twice saying that I would receive a response in 3 days ???? I clicked on the link “if you need urgent support please schedule a call with our care team at a time that suits you“ to see that the soonest appointment is in two weeks and my providers soonest availability is in over a month from now. I requested a refill with plenty of time but now I am completely out of medication and supposed to be leaving for a three week trip to Europe. I am so unbelievably disappointed and frustrated. I didn’t realize that I would need to report to leaving negative reviews to hopefully get my prescription medication filled to go about living my daily life.

There needs to be a way to schedule calls for urgent issues. Waiting 2 weeks for an appointment for “customer service” is insane, and the 3-5 day wait for a response is also insane. I have an urgent need that requires a person to talk to ASAP not in business days and weeks. So frustrating. Edit: In response to the reply, I lost my medication after picking it up. I followed up with Costco to see if anyone turned it in, and was advised by Done support to file a police report, which I did, and they told me to schedule a call this morning, 07/12/24 so they could contact my provider with the police report to see if I could get an emergency early refill. There are no appointments until next week, and the link you provided in the rely does not allow me to schedule an appointment. Edit: 716/24- I spoke with support yesterday (after luckily being able to schedule the last open appointment for 2 weeks, 7/15/24, about this issue and they said they would handle it urgently and remain in contact with me, I have heard nothing. Today would be my 6th day without medication if my pharmacist didn't advise me to go to urgent care, and that Dr didn't give me a weeks supply until I could contact my "provider." I told support I am leaving for vacation on Saturday, and need this to be handled by then. I am blown away by the absolute lack of support and contact through this process and once this is resolved I may be looking elsewhere for care, as this is not "care". There have been many small issues throughout my time with them that any normal provider would be able to handle with a phone call, but with Done, it turns into automated emails and a lack of available appointments. It's also funny that whoever responds to these reviews got back to me faster than the "support" team. Not that it led to any resolution.

I have had my provider changed with no warning, there’s no appointments available with this provider and so now I can’t get a refill of my meds. I’ve been trying to get connected with the service team to see if I can get scheduled but it’s been over a week with no response. This is incredibly disappointing

My medication is delayed again because of high turnover with providers. I never received notice of provider change after requesting rx renewal 6/27/2024- 2 weeks ago. I can't get an appointment until Aug. and my last appointment with provider was 2 mos ago. The constant messages and emails sent over past 2 weeks with little or no response is horrible but par for the course with this company.

By far the absolute worst customer service you can imagine, and then some! It is IMPOSSIBLE to get in touch with not only your assigned provider, but anyone...at all...who works for Done…not the Done Team/customer service, a hotline of any sort, provider's assistant etc. If you enjoy consistently chasing people to do their job efficiently and effectively without receiving a response or any kind of update (not a word), then Done is the right company for you. Doesn't matter what kind of request or how simple your question is because 100% guarantee it will not be resolved in a professional or timely manner. I have experienced nothing but prescription renewal delays (all at least a week or more before any action), completely ignored messages and appointment requests – every. single. month, since I joined – at least there’s one consistency there. Perfect example, their customer service contact number simply goes to an automated message saying "please call us at ... " and it's the exact same number you called to hear the useless message, first go around. It does not even provide the option to speak with a team member or even leave a message. Not to mention, none of the links on their site OR features via the app work properly (haven't since I joined Done, a few months ago). My frustration as a customer is purely valid and unfortunately at the same level as this review (not sure what the monthly $80 fee is used for or who it goes to because no one seems to be present or work at the company. I have truly been optimistic, and hoping the Done Team would utilize my numerous kind attempts to provide honest constructive feedback to correct and improve...however, working with this "company" is getting too painful. Waste of time chasing thin air and pulling teeth over something that will never be addressed and acknowledged in a way things should be handled in a medical provider setting.