Done.Reviews of donefirst.com

You're better off just going to a real doctor. I thought I would try them out thinking it would be more efficient, but it's not. Despite having been prescribed Adderall IR on and off for over a decade they refused to give me a prescription for anything but extended release. A lot of people have complained they never called in the prescription, but I didn't have that problem. However, as a result of them forcing the XR on me I'm unable to get my prescription because there is a shortage of Adderall XR. With a regular doctor this wouldn't be a problem because you could just call them and explain the problem and they could change your prescription to something similar the pharmacy can get. Because done is full of pointless bureaucratic rules this is an impossibility. To even attempt this would require a whole new appointment. They're also not having you meet with real doctors. They're "psychiatric nurse practitioners" from outside the US. They're probably getting paid like $10/hr. Considering $200 is more than I paid my actual psychiatrist for 1 hour it makes you realize how much they're ripping you off. The whole thing is very robotic too. They spend the whole meeting asking you a list of pointless questions like if you have allergies. They also regurgitate all the questions you answer when you schedule your appointment. The whole process feels like you're interacting with the IRS, DMV, or some other government entity that's a pain to deal with. So in my opinion I've just lost $200 that I won't get back. I'm just going to go with a real doctor. It's just difficult to fit seeing a doctor around my work schedule.

DONE customer service always provides great service for me. They are very quick to respond and help with any issues.

I have been a Done patient since 2020 and am so thankful for it! My Dr is absolutely amazing..she is super easy to talk to and available anytime I have a question. The Done support team is on point! I am so glad that I made the decision to become a patient to address my adh

My experience with Done has been great. I have recommended them to several friends and family.

Today I had an appointment scheduled for 9:00 with a clinician for a in person session. When I made the appointment some weeks ago it was schedule to take place in Jersey City. The day of my appointment I noticed they had changed my appointment to take place in a town very far from me. I don’t have a car so I had to pay $50 to get there. Once I got to the appointment I waited for more than an hour for the clinician to arrive. He said that he had told the company that he would start work at 10:00 AM even though they had scheduled me for 9:00 am. He said that I would have to reschedule to see him. I refused. He spent 5 minutes with me . Because of all this I was very late for work. It is impossible to reach anyone in the company. They give you a phone number with an automated operator that tells you to email the company. This was such a horrible experience it is incredible that they can treat their customers this way and stay in business.

I highly recommend this platform for your mental health needs! I love my doctor! They have helped me and guided me through some of my hardest times and made me feel safe! I recommend this to anyone who is struggling with mental health challenges. You’re not alone!

The doctor was easy to communicate with and asked lots of questions so they could make an accurate diagnosis. Getting my medication filled/refilled has been extremely easy, it’s called in to a pharmacy of my choosing.

!!! NOT WORTH THE HEADACHE !!! Easily, hands-down, the WORST customer service I have ever had the displeasure of interacting with. Unresponsive, unhelpful, and completely uncaring for you as a patient. I have been paying ~70 dollars a month, and it's been over 4 months since I've been able to actually get a prescription. $280 spent, and all I've gotten is this nightmare scenario of trying to find SOMEBODY who can I help me resolve the issues. I'm starting to realize I'm never going to get the help I need. And good luck getting any kind of refund when they completely drop the ball on you! Seriously, it's not worth it... UPDATE: So after months of frustration, this review was the key to getting some actual help sorting out my issues. Within the span of a few short exchanges, I got my issues sorted out, so I am back to having my medication... It would have been nice to avoid all this from the get-go... They gave me 2 options for compensation for my troubles. 2 months of not paying their monthly fee, or 20% refund of the last 3 months. Since the latter was a bit of a farce, I went with the 2 months. Since they offered me 20%, I'll return the offer, and add 1 star to my review.