Done.Reviews of donefirst.com

Update 3/28: I upgraded my review to 4-stars as while it wasn’t exactly smooth, Done was able to work with me to resolve my issue and assigned me a new provider to work with who was much more involved and helpful. It took a few more days than I would have liked, but they reached out and followed up, and in the grand scheme of how slow mental health care can be as an industry standard, it was better than trying to do it on my own. Done is like any platform-based subscription where you are matched with a professional, but the quality of that actual final service is conditional on who you are matched with. As such, I don’t feel it’s quite fair to review Done. based upon the action (or in my case inaction) of the provider, as that’s not really the service Done is providing. They’re more of the intermediary between the provider and you. So, I guess my final recommendation would be to use them, but be sure to communicate to them if you feel the standard of care by the assigned provider is not up to par, and do that at the first sign of issues… and they will at least listen and try to resolve things… which is more than I can say for some other platform-based services. Original review: I hope I’m the exception to the rule, but my experience has been awful. Signed up for the initial appointment and during the Zoom call, the provider was disinterested and seemed annoyed to be on the call. We spoke for a bit, and at the end of the session she gave no diagnosis one way or the other, but only said that “depression can sometimes mimic symptoms of ADHD” and that “someone would reach out in 24-48 hours to discuss things further.” OK, that’s good to hear, except… no one did. I waited a week and nothing. There’s no way to see notes or diagnosis from the provider on the portal, so I reached out to Done. and explained the issue. There was talk about possibly changing providers, which I replied I was open to, but then I heard nothing further from the people at Done. as well. I did not spend $200 for a “diagnosis” my sister’s 12-year old kid could have given me: “yeah… maybe you have ADHD, maybe it’s depression, I dunno… you should ask someone else.” I’m definitely not feeling confident in this service to commit to $79/month, when they can’t even get the initial provider/patient assessment thing off the ground. Would not recommend.

My experience has been nothing but amazing with the staff and doctors and Done.

STAY AWAY!!!!! Absolutely avoid this company if at all possible. They are not upfront with any of their costs. I ended up completing the initial counseling expecting it was going to be free because that is what was advertised only to be charged $189 that isn't covered by insurance and then from there it's $79 a month that also isn't covered by insurance. Not to mention they don't tell you after your initial counseling that it's $79 a month. That's also not including the price of whatever perscription is after insurance. They don't tell you that your insurance won't cover the monthly fee or the initial counseling either. They do have a spot for insurance but when I questioned why it was so much and you didnt use my insurance they said "We currently do not accept insurance at this time but depending on your plan, your medication can be covered." Why do you even have a place in your website to enter your insurance informationmation then? When you're picking up a perscription the pharmacy runs your insurance. It's very deceptive if you ask me. You're better off finding a psychiatrist that will use your insurance anytime you meet. On top of that their customer service is terrible. When I let them know how I felt and that I was canceling service they were difficult to work with and you can only contact them through email. I asked for a refund because I wasn't expecting to pay $300 within the first month of using them. And they said the most they would do was $15. This was infuriating because I had spent $300 at that point!!!! This is ludachris especially because I wasn't told upfront there was a charge for the initial counseling or a monthly membership charge. This company is a scam and unless you don't care about your money DO NOT USE THEM. They have 2.8 stars for a reason. Update: They gave me a full refund only after writing a bad review on here and filing a complaint through BBB. I still wouldn't recommend using them without fully knowing what you're getting into.

TOTAL SCAM. They took $200 for 1st appointment. No customer service number. I’ve been waiting for 2 weeks for my prescription.

I have been waiting 5 days for my refill. I was told I’d hear in 24 hours and I also have been ignored. I even set up an appointment for a call and they did not call me. Without my medication, I feel terrible!! How can you let someone go without their medication??? I never had a problem until this month. Why is it taking so long to call my pharmacy for my refill? I have been a patient for over s year and can’t believe you would treat someone with a health issue like this. I haven’t had my meds in 4 days!!! Please do something about it today!!! Thank you Susan V

My experience with Done services has been nothing but positive. I have regular communication with my telehealth doctor and they consistently reach out to ensure my treatment plan remains effective. Meeting with my doctor remotely allows me flexibility to have visits that do not interfere with work or other life obligations.

Appreciate them reaching out to check-in since I haven’t been active since 12/2022. I haven’t had to request a refill recently, but usually is fairly simple, and simple to get an appointment with a provider as there is often many times available!

A little pricy but overall a good experience