Done.Reviews of donefirst.com

Done First has been a life saver for me! I was always too embarrassed and ashamed to go see a psychiatrist about my symptoms, but Done made the process so convenient and I felt comfortable talking to the doctor. Thank you Done First!

I chose to leave this service because as a lot of other reviewers have mentioned it would take so long to get a script for a refill. I would often go long periods of not having my medication and having to basically chase them down for a script. The service was inconsistent and after finally being helped they’d send a trust pilot link asking for a good review. Some weeks ago I filled out a form for my medical records to be sent to a new provider and was told it would process within 7-10 days. It’s been well over 2 weeks without them filling my request. Reached out via email and was ignored. Only when I reach out via social media is when I receive responses to emails. I was told my records processed which wasn’t true according to my new provider. I’ve asked for them to send my medical records directly to me via email and keep getting the run around. I am not being told what the hold up is but just keep getting the same generic apology email with each passing day of me having to basically hunt down what I need. I am frustrated because It’s going on almost 1 month without my medication due to their lack of service. It’s very inconvenient and frustrating.

Done is either incredibly understaffed, has broken communications processes, or simply doesn’t care about their paying customers. Quite possibly all three. I have had all 7 requests for help (sent through my account on their site) with an Rx issue completely IGNORED over the last 2 months. It’s incredibly frustrating. As soon as I find a replacement, I am DONE with Done!

Their entire system has no feedback on when you complete the assessments, adding more stress and frustration. The “provider call” was a person annoyed that they had ask the same questions I had already input into their system twice. They did not address any of my concerns and they couldn’t find the pharmacy even after I had sent the exact information PROVIDED BY THEIR OWN WEBSITE and confirmed with Google, Apple Maps, and the pharmacy directly. Then when I tried to get help I was met with rudeness and incompetence. Please, let this company burn into the ground as it does NOT help people with their mental health and they add more problems that you’ll have to try and fix on your own.

I have been shown true respect in Done’s pursuit to remedy my situation. The care coordinators worked together and diligently kept in personal contact along the way until they were able to confirm that my prescriptions had been filled. My prescription math was properly calculated and they made sure that I was able to start picking up both my morning and afternoon medications on the same day from now on. I advocated for myself when my frustrations were high, and the response I got from the Done Team was one of those experiences that remiss you nothing is personal. I can see now that Done IS truly trying to change the medical platform for easier access and treatment. Thank you to Done for showing me that it’s not about the problem but how you respond to it. I’m grateful.

Without Done I wouldn’t have been able to get the treatment I needed during COVID & after for my mental health. My other providers have waitlists for in person visits that are well into 6 months. Done is quick at responding to questions and concerns & assisting with prescription refills & adjustments as needed. I COULDN’T BE HAPPIER WITH THIS SERVICE!!! Money well spent to avoid long waits at the Dr.’s office! Amazing company and service for anyone looking for these services.

I had my first appt with my "provider" this morning and it was quite literally the worst experience of my life. I have struggled with ADHD symptom for years and unfortunately fell for an advertisement for Done, thinking this would be a quick way to get an official diagnosis. The person I met with was completely disinterested in the conversation and asked no questions that would lead to an ADHD diagnosis. She kept asking me to describe my history with medication and then asked a few questions about depression and anxiety. Then she immediately said "Ok, I will prescribe you something that will help with your ADHD" and sent the prescription to the pharmacy location I had provided earlier in the appointment. I was already confused at this point because she hadn't even acknowledged that my symptoms align with ADHD, but already sent a prescription to the pharmacy. When I asked her if she could give me an official diagnosis so I can have for my own record, she began raising her voice and yelling at me. She said "NO, WE DO NOT DO THAT HERE. WHY DO YOU NEED A DIAGNOSIS? ARE YOU TRYING TO QUALIFY FOR DISABILITY BENEFITS OR SOMETHING????" ADHD is not something that qualifies an individual for disability benefits. I simply wanted a diagnosis so I can validate my years of suffering. Why would she send a prescription to the pharmacy if I do not have a diagnosis? This company is just a pill mill and they do everything they can to push medications and take advantage of vulnerable people. I emailed their support team and their only response to my experience was "Thank you for letting us know", that's it. No acknowledgment for the way I was treated and how utterly unprofessional this provider was. I have this providers NPI and license number and I am about to report them to the board.

Has been a lifesaver—-meds have changes my life. Sometimes response takes a few days but I’m pleased with the service