Done.Reviews of donefirst.com

Fast, easy & friendly

They routinely wait the full 72 hours to respond to the most simple questions. CVS and Walgreens won't supply for them anymore and they have no idea how to find medication. They don't address your concerns and the customer service reps have bad grammar which leads me to believe English isn't even their first language.

Their attention to detail and quick response to questions and concerns makes them the best for me. The team and my provider helped me fill out documents I needed for school accessibility that I desperately needed. Turn around time for their assistance was faster than any doctor I’ve ever had in person. They understanding and quick when I have to change pharmacies when there is no availability for my prescription. They follow up when I need an appointment and accommodate to my availability. I appreciate them so much, they have truly been the best to me. Everyone involved in done from customer service to the authorization department and my provider are amazing and their service is the best.

I have been using them for over a year and it has helped me a lot with my adhd symptoms.

My consultation and one-on-one session were great. I felt heard and understood. The medication management set up was calibrated perfectly for my needs. There is a bit of miscommunication and delay in response times, but overall, I’m very satisfied and if communication stays consistent, I will continue to use their services.

Thanks to the months-long wait to see a doctor in my area, I first signed up for Done during the pandemic. And, for the most part, my experience has been positive. The providers are kind and caring, and the doctor who diagnosed me was very thorough and knowledgeable. I have had occasional problems with scheduling appointments on the app, but nothing major. I’d definitely recommend Done for those who have an urgent need but can’t see their providers for several months or can’t find a provider.

My experience started out well with them as I was able to get the prescription I needed. Later on, it got much worse. The main reason is because of their terrible customer support and the extremely delays in getting a response from them. Sometimes I would never get a response at all. I'd email jane, kustomer.test, hello, and their other contact forms and addresses. I was able to eventually get a response, but when I followed up, I never heard back. There was an issue with getting a copy of my medical records and I needed them urgently to help. Unfortunately, they failed to rise to the challenge for their $79/month paying customer. I've been trying to get a copy of my medical records, as required by law, and it has been a difficult process. The only reason I'm giving 2 stars is that the initial provider consultation and prescription was ultimately successful, but that was also a long process.

While there have been some issues with response times and some bumps with the pharmacy (not Done's fault), the whole experience has been great. Any issues that have arisen have been handled professionally, which seems rare now-a-days. I'm glad I found Done and wouldn't hesitate to recommend to anyone who need the kind of help they provide.