Done.Reviews of donefirst.com

While I wouldn’t label Done a “scam” per se, they are definitely just a slimy cash grab. You will not receive the care you are promised, that is absolutely certain. I don’t trust a single positive review. I had to consistently hunt down my own refill and often had lapses in my treatment. I had an appointment cancelled, even after a month of no treatment, with no notice. I received a letter from Walgreens stating that they conducted an investigation and would no longer fill prescriptions for my provider (who I also never actually met— nor did the nurses I zoomed). I was very happy with the results I received while on Vyvanse— but taking weeks to months off and practically begging for a refill and receiving copy/paste replies (which is what this review will also receive, ironically enough), having them cancel appointments and the only way I know is that it is just no longer showing up, and having Walgreens literally not fulfill requests from these slimy doctors… not worth it. Not worth it AT ALL.

If I could rate Done zero stars, I would. I feel taken advantage of. The one thing they excel in is marketing. Don’t take the carrot the way I did. You will be prescribed medication that’s not approved and that you can’t afford. They will send you round and round. I’ve been waiting 20 days for an answer. I’ve reached out 5 times. Not only have I never left a bad review for a company—I will be telling everyone what a scam this company is and report my documents and experience to the BBB.

Done has changed my life. I have finally found a medication that regulates my adhd symptoms on a daily basis and I have never been happier with their service!!!

Zero stars. I've tried to reach out to the provider and support team. I really thought this was the answer. If anything they caused a delay in my life. They obviously don't take their responsibility seriously.

When my doctor said I'd need a psychiatrist to try stimulants for my focus and task starting issues, I knew that I couldn't afford a traditional in-office doctor without insurance, let alone the wait time. A friend of mine told me about Done. I've always had a good response out of my provider, with video consultation or messaging. I was even able to arrange an in-person meeting to satisfy government regulations. They've always been really great about listening to my concerns and helpful in making dosage adjustments.

EDIT: While my initial review and rating stands, after I posted, the customer support center reached out. The individual who assisted me was helpful in processing a refund for the months that I had been charged after canceling. While I do appreciate her assistance, she was not authorized to do anything outside of fixing the last error made, so my stance on the company as a whole has not changed. I had requested a customer support contact well before posting the review, and heard nothing back until it was posted. I also received a request to update this post since the company "helped" me. I am still out hundreds of dollars and time wasted. I started the process in January and it took until March for me to realize I would not be receiving adequate help through Done. I started over with another company in April and have received phenomenal help. There are much better resources out there. Done is not it. As others have said, the entire process felt like a scam. I was double-charged the initial fee, and when I called to request a refund and cancel my account, they said they would refund the double charge and never canceled - instead, they continued charging me a monthly fee. I had one initial consult where I was told I needed to submit hundreds of dollars worth of extra testing before receiving a prescription. Even after submitting the extra testing results, my prescription was never released. This is when I called to cancel - please note that I am STILL being charged, and at this point, I have paid about $800 in fees and testing without ever receiving more help than a 10-minute call. Every support center interaction I have had has been a complete joke - they don't read emails and when on the phone, straight-up lie. PLEASE, DON'T USE THIS SERVICE. There are so many better services and resources out there that aren't a money grab and genuinely want to help people.

I was charged once before for canceling an appointment, which I canceled immediately after and still I had to pay a $20 fee. Almost half a year later I decided to give them another try because I needed to find a replacement doctor due to relocation and I needed something online, this is when I was charged $199 and it was a horror of an experience - FIRST whole initial (and overall) website experience was very unclear, you're basically blindly making an appointment - as you can’t see a profile dashboard or anything before the initial consultation - so to start and due to this terrible user experience - I made an appointment but in the incorrect state since that wasn't even a factor I could see while choosing the date for the appointment - THEN they still managed to charge an old method of payment - which I had removed from my profile and changed to another payment method....AND finally after much trouble - having to find how to contact them I emailed them and explained after I canceled my appointment, telling them it was made in the wrong state, but by this time I had already made my appointment with One Medical so I told them I didn't need the "wrong" appointment anyways but they just emailed me back with a new appointment with a different doctor from the right state, I further explained that I just needed to cancel and a refund, their communication was very weird and delayed at this point and after calling my bank and filing a claim for the charge they only refunded me for $39.89 - I was and am still very disappointed and upset & I'm led to believe that *THEIR BUSINESS MODEL IS JUST TO RIP PEOPLE OFF. I don’t usually leave negative reviews but in this case I had to because I would like to WARN OTHERS ABOUT SUCH A TERRIBLE EXPERIENCE, I wish I had seen the reviews of very same or similar cases and wish I would have never tried this company.

I really love how DONE was able to work with me so I can get my medicine. I really love the doctor they paired me with, he is compassionate and kind. If I have a question they are quick to answer it. They are quick to help you and make sure that everything is right. I really love that about DONE.