Cynthia C.
charged $200 for nothing
I was charged $200 even though I cancelled my appointment over 24 hours ahead of time. I recognize that the window is technically 48hrs, but in my opinion that is still completely unreasonable. This left my in a difficult financial situation and my humble requests for a refund went completely dismissed. Then I continued to get emails from them encouraging me to sign up for an appointment.. As if I was about to drop another $200.. I'm glad this service works for some folks, but based on their customer service response, I will be pursuing a diagnosis somewhere else more ethical.
Response from Done.May 8, 2023
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!