Done.Reviews of donefirst.com

Everything was fine until it wasn’t! Reactivated my account and had to change states, then change back to a new provider. Once I changed back, I received no response from the new provider. After a couple weeks, I got upset and eventually they told me they’d give me a refund with no explanation. After this, I got continual emails asking me if I’d like to sign back up which I thought was rude because all I ever wanted was my prescription sent in and to schedule an appointment. I signed back up, received a response saying I needed to schedule an appointment which I was blocked from doing, and then they automatically sent me another refund without saying anything. Isn’t that weird?

I used this company for about two and a half years for my ADHD medication, and it was mostly a nightmare. Nearly every month, my provider would tell me that my prescription had been sent to my pharmacy. I would go to the pharmacy only to learn that my prescription had not actually been sent to my pharmacy. When I contacted Done about this, it usually took about three days to straighten the issue out, which meant that I had to go three days without my medication. And this same process would repeat the next month, and the next month, and the next month. During the 30 months or so that I used Done for my medication, there were issues with them sending my prescription to the pharmacy at least 50% of the time. At some point, my provider stopped responding to my requests for a refill. After a little more than a week, I finally got a hold of someone at Done, who told me that "my provider was no longer with the company." Basically, my provider left the company, and Done never got around to assigning me to a new provider. This sort of thing is unacceptable, especially when it comes to medical care. I was eventually assigned a new provider. This woman was an absolute nightmare. She was incredibly rude. When I attempted to discuss my medication dosage with her, she told me that she would not change my medication dosage and told me that my only option was to continue taking adderall 20mg--this was not even the medication that I was prescribed! She then bizarrely ended the video appointment by saying, "Okay. Bye." This was it for me. I found a new provider locally and actually save money. Done really isn't the bargain it seems to be, especially when you consider how unreliable their service can be. Predictably, Done made canceling the service difficult. I placed my "membership" on pause while searching for a new provider. When I attempted to cancel my membership, Done would not allow me to cancel because my membership was paused. But I could not unpause my membership without incurring the monthly "membership" fee. I guess I should have expected that Done would have screw me out $79 for trying to leave. It was a fitting end to my terrible experience with Done. Anyone considering Done for ADHD treatment should look elsewhere. The DEA is already investigating Done for its questionable prescription practices, and the Covid-era rules allowing providers to prescribe controlled substances without in-person appointments is ending (it's unclear whether it will be temporarily extended). I doubt Done will be around much longer. My experience with Done is especially frustrating because I am a big believer in telehealth. It saddens me that Done's careless business practices have set the industry back several years. Don't be swayed by Done's three star average--Done's customer service agents flag negative reviews. When that happens, TrustPilot asks the reviewer to offer some proof that the reviewer actually used Done's services. If the reviewer does not provide that proof within a few days, the negative review is removed from the site. I'm guessing that many negative reviewers don't bother providing that proof. Please take my advice, avoid Done at all costs! Find a reputable provider that you can depend on. If you search around the internet, you will see that there are many cost-effective options out there.

Done First has been/is especially helpful and supportive in my care for adhd. They have made it very accessible to be able to get in touch with them for any concerns. Their care team is responsive and always follows up, which is important. On one occasion, it was especially hard to find a pharmacy that had my medication but I was able to reach out to them for help through the member messaging portal and they resolved it. Thanks again done first !

-Charged for prescription 3 weeks ago that was never sent to pharmacy (RX Outreach) and they claim to have never received it. -This is the 4th lapse in medication that I've had since I started using them a year ago -ZERO pharmacies besides RX Outreach will fill my prescriptions -Being investigated by DEA -No way to get ahold of providers or customer service I just did a chargeback with my bank for services not rendered and medication not received. I suggest everyone here does the same! I WILL BE CONTACTING LAWYERS ABOUT STARTING A CLASS ACTION AGAINST DONEFIRST. PLEASE EMAIL ME IF YOU WOULD LIKE TO BE INVOLVED: donefirstclassaction - gmail

Had a great experience! Site is easy to navigate and the visit with the doctor was super helpful and informative. I was able to get the help I needed!

Done has been smooth with check-ins and meetings. They’re auto pharmacy renewals make monthly pick up a breeze.

The company should really look at their intake forms and know what they're dealing with before making an appointment. And then stating you need to see another doctor. Days later. And then when you make a complaint they block you.

This was by far the worst customer/medical support experience I have ever had. I sent emails back and forth with the support team for about 4 months without being able to get information back, let alone a prescription refill. I was still charged the monthly fee meanwhile not getting any answers, response, consultations, medication refill, or support the entire time. The providers were also extremely unresponsive. After submitting a request the website claimed they needed up to 3 business days to process it, meanwhile my requests took 3+ weeks to get any response even while attempting to follow up via email/phone. DONE needs to be clear about how the prescriptions can be filled if participating pharmacies will not accept them. They also need to have much better customer service, but ultimately it was not worth the hassle or the cost.