Done.Reviews of donefirst.com

I was excited to be able to get my prescriptions online because I figured it would make my life easier. Boy, was I wrong! The first appointment I made, my assigned provider never showed up, so I tried to call customer service, and had to make an appointment for a few days later. They sent me a new provider, that I could not get on a call with for another week or so. So then, I get on the call, have my script sent to a pharmacy, and the pharmacy doesn't have the prescription, so naturally, I contact the provider asking for it to be sent to a different pharmacy. Three days later, they tell me I have to update it in my profile, I do so, and then send another message. Another three days go by, and they say I have to wait another three days for the pharmacy to update in my account. I wait another three days, send another message, and then finally get my script sent in. Not only was that experience weird, my provider shamed me for my "lifestyle" choices, and was incredibly rude. It comes time for me to get my prescription refilled, so I send in a request, and wait. Nothing. I send in another one three days later. Nothing. I schedule a call with customer service, (who the heck schedules a call with customer service??), and they tell me I have to get on the phone with a NEW provider because my other one isn't responding. So, I have to schedule another call, wait a few MORE days, and get all of that figured out again. This company is honestly ridiculous, don't waste your money OR time. I've been without my medication for over a week not, and will have to continue to be for another few days.

I would like to start off by saying this review is strictly about the company and NOT my doctor I got matched with as he was pretty great. First of all, the membership fee is expensive for just pressing a button to get medicine. I was diagnosed with ADHD back in 2017 and then had a baby in 2021 so I got off my medication. I recently have been struggling at work and the waitlist for a psychiatrist or doctor in my area was 6+ months (my doctor just retired) so I decided to go with Done. My doctor listened to me and I got back on medication and it was good for a month. Anytime I had an issue or question, the Done support team was supposed to follow up or take care of it but they never responded. Ever. Then we get an email that we need an in person referral by November to keep using done so I made an appt but the soonest was July. The lady I talked to from Done said that was fine and I could keep doing telehealth prescriptions until then. This was a lie, when I kept calling and emailing to figure out what to do to save my mental health - no one ever responded or called. My mental health went so far downhill because of this company. Then today, I get a VOICEMAIL from them after I cancel my membership asking if I would like to renew for free and with a lower monthly membership?! Are you kidding me? I have requested my medical records 5 times with no response, I have emailed and called any number/email I could find with NO RESPONSE. All I wanted was help in figuring out what to do so I didn’t spiral and put my health in jeopardy and no one ever helped. The one time they call is to ask me to come back just for MONEY?! No way. I would give this company less than a 1 if I could. They do not need to be in business. I have every screenshot and phone call and text recorded and saved to report them. Stay away!

Very helpful great customer service and change my life

I am sitting at the doctors office, after weeks of going without anxiety and adhd meds! I am so incredibly upset! The doctor can’t see me because no one has put me on the schedule, even after reaching out multiple times. I have been a mess and no one will answer the phone to put me on the schedule, I have worked all day, I miss my kids, this is no longer convenient, every doctor who know I use done treats me like a criminal. I wish I would never have done this

Do NOT use done first. You can never get ahold of anyone - I have repeatedly requested my refill, emailed customer support, called and no one ever bothers to respond. This is the third time this year. It’s a 6 month wait for an in-person appointment with another provider so I am stuck and at their mercy if I want any medication. Absolutely ridiculous and they only care about your money, they have no regard for their patients. I would give negative stars if I could

Great company and very responsive.

Using Done has been life changing. It made treatment for adhd approachable and easy to use. Even if there are service interruptions or issues the support team has been a valuable resource to help get me through any issues.

Over two weeks and the provider still has not resolved prescription problem with Walgreens - the only pharmacy near me they were wiling to use. The NP provider that prescribed the meds has not submitted proper licensing number and does not respond to Walgreens’ requests for it. So, no medicine for me making the whole exercise kind of pointless. The only reason I even write this is Done kept hitting my phone asking for a review. So here it is.