Done.Reviews of donefirst.com

My experience overall has been amazing. If I ever have any questions they are super responsive. I have always felt in great hands!

Easy to use website, great service and responsive. I can strongly recommend.

Professional service

Doctor was caring, knowledgeable and helpful. A+

The experience was convenient and efficient. My original doctor was booked out 3 months and I had been out of my adhd medication for a month and it was effecting my work. This is a great platform for people looking for convenience and help quickly. Highly recommend!

The website UI is really unclear and sometimes the meds get stuck and take forever to get to you. But the service works! Just be wary and know that it's not always reliable/on time.

I’ve never had a better experience with an ADHD provider than I have with Done. The portal is simple to use, staff are responsive, and I feel like I’m actually being heard & cared for. Very happy with the service.

I originally left a really glowing, positive 5 star review because I had a really good experience with Done. for the first 4-5 months of using their service. They then requested that I submit a review, which I did, and then my experience when downhill completely. Edit 7/25/2023: (TL;DR - great service initially, then won't communicate with pharmacy or send prescription correctly after contacting them repeatedly; no clear answers, dismissive customer service; continue to charge monthly subscription fee although they initially said they wouldn't charge if I couldn't get my prescription) I had a really good experience with Done. up until literally right after I posted my review on June 19th, 2023. Prior to this date, I never had any issues with my prescription being renewed or sent to the pharmacy correctly. Last month around 6/15 I requested my refill and they responded a few days later saying they sent the renewal to my pharmacy. My pharmacy usually calls me to let me know when my prescription is ready or if there will be some wait time due to them being out of the medication, but I hadn't heard from them after about a week, so I called. They said they received the renewal prescription but the script was incomplete, they were just missing some required info. They said they had been trying to call the prescriber but can't get a hold of anyone. So I email my "care team" and they said they would have the "pharmacy team" look into it. Eventually, two weeks after sending the incomplete prescription renewal, they sent another one. I waited a few days and hadn't heard from my pharmacy, so I called them again. They said they were still having the same issue - the prescription wasn't complete. They need the prescription to list the amount of pills in numerical form, i.e., "30" and written out, like "thirty" and that was the only issue. They said they still couldn't get ahold of my prescriber and that if I'm able to, I should try reaching out. So I reached out again. They had already sent me a "problem resolved" email at this point and I replied and said it wasn't quite resolved yet. They apologized for the delays and said that their "pharmacy team" is still working on it. It has been almost a month and a half since I requested that renewal and I've reached out multiple times. I'm not rude when I email, I just want some sort of answer as to why it's not getting submitted correctly and why it's taking so long. It had never been an issue before and all of a sudden, this is an issue? I only left a review on trust pilot because they asked if I would consider leaving a review...so I did... and now this? Is it weird timing or is this what they do? Have really good customer service for a few months to get good reviews and then just give up but keep charging their patients. Is it a staffing issue or something? I just want a direct answer. On top of all that, when I originally signed up for this service, they told me that if there are any months where you aren't able to get your prescription, you wouldn't have to pay the monthly subscription fee. It seems like they've also changed this policy because they have continued to charge me. When I asked if I would be refunded, they didn't respond. I'm just really frustrated and I don't understand what the issue is. The pharmacist says it's not a complicated issue; they just need to resend the prescription with complete information. I would appreciate it if they could just tell me it's not going to get done rather than stringing me along like this and charging me for services they aren't rendering. The medication has helped me a lot, especially at work and going without it for the last month and a half has reminded me of how much of a struggle I had before being medicated for this disorder. Anyways, I'm super disappointed. My monthly subscription fee is currently pending and unless they do another 180, I'll probably end up canceling and just go to my primary care. Huge bummer, overall.