Done.Reviews of donefirst.com

My therapist is great. Always responds quickly and is easy for reach if I encounter any difficulties with the pharmacy. I have recommended Done. to others and hope it will help many people as it did me.

There are so many streams/channels of communication, but somehow you're never able to speak to someone? They direct you to a call center in the Philippines where you speak to someone who passes you around for a while, I'm communicating to multiple people on multiple email addresses, don't hear from my actual provider for weeks. Cannot get a refill. When I was trying to book my initial appointment, I kept getting assigned to the SAME provider who either no showed or cancelled my appointment at the last minute 3 days in a row. I had to request to be assigned to a new provider.

This company started out great but has gone downhill. I was supposed to have an appointment with my provider on June 5th. We had scheduled this appointment back in March. On June 5th, there was no link my portal to attend the appointment and I received no replies to my messages/emails regarding this. When the provider messaged me back days later, she said the care team did not actually schedule the appointment after we met back in March. She said we could meet on July 17th and I am assuming that the care team did not do their job again since my portal now says that my appointment is on August 7th. Then because of her care team's inability to do their job, she paused my treatment and refilled my meds for just a few days worth and told me to STOP taking them. I've been on these meds for years and have been doing well. I shouldn't just have to stop taking them because her care team is lazy. It's also medically dangerous to stop these medications so abruptly. She REFUSES to provide me with any medical advice regarding this. This is DANGEROUS. I will be contacting the Better Business Bureau, the attorney general's office, and the board of Nursing regarding this situation unless it is resolved. This is unethical and dangerous.

DONT DO IT!!! THIS IS A STRAIGHT UP SCAM!!! This is how my experience started off… (FIRST) I had to pay ($10-$15) to make an appointment on line. Few minutes later I got an email that said “your transaction didn’t go thru, need to apply again”. I applied again only to realize the first transaction actually did go thru….so I was CHARGED TWICE ($20-$30)!!! And everything is done on line so it’s hard to talk to someone. (SECOND) the NURSE they sent me to was an hour away. Not only did I not get any ADHD help but some other pill called “Qelbree” was prescribed to me instead. I googled this medication for ADHD and from a rating of 1-10 it’s rating is “3”!!! They are large horse pills! She gave me a suitcase of them with no discretion! No bag or anything. I felt silly leaving their office with this huge colorful box of pills for all to see. I knew I was defeated. The pills didn’t do anything but make me nervous because of the bogus scam. (THIRD) Woke up this morning to find out they are now charging me $80 a month!!!! For what???? Just got off the phone with my bank and had to get a new debit card to stop them from charging me because AGAIN, there is no one to talk too! PLEASE LEARN FROM MY EXPERIENCE! THIS IS A SCAM!!!

I updated my payment method and I’m getting messages saying I’m no longer a member? No one will answer me. What’s new? Also, there were about 2-3 months where I had no service but never received a refund. But this is typical. This company is so disorganized, it’s embarrassing.

The company handled net all my needs in a timely manner and has kept in touch with me consistently afterward.

Easy and reliable care. Highly recommend, especially if you have a busy schedule.

Very positive experience so far! Done has made access to health services quick, convenient, and reliable. Will definitely continue to use this service for care and prescriptions.