Luke
Great Clinician, Terrible Support
Clinician was great, but Done support is an absolute mess. My account has been „in review” for a month since my initial consultation. Support tickets open up every time you respond to a calendar invite (of which they send many), and they’re never able to find your account when you do actually need something. Every message in a thread is with a different support agent, so there’s no continuity. It’s all just very poorly organized, not at all impressed. There are much better services out there.
Response from Done.Sep 2, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.