Done.Reviews of donefirst.com

After receiving several prescriptions without issue, I requested a refill this month and got no response. After a few days, I noticed my provider had changed without any notice. I scheduled an appointment with the new provider to get acquainted but was treated as a new patient and required to go through the diagnostic process again (despite them not even requesting a consultation). Instead of giving me a prescription, the new provider invented a reason to discharge me from the platform, for which I received no refund despite getting no prescription or actual services for the month. Oh, and the promise of 24/7 support is a complete lie - you are lucky if you hear back within two days. This company is awful and you will regret signing up with them. EDIT: The link in their response - which they include in every single reply to negative reviews - is fake. You CANNOT schedule an appointment with it. That alone should tell you all you need to know about these scam artists, but for good measure, they also demanded "extra information" about my review despite never contacting me aside from this automated response, solely in the hopes of getting my review pulled. This company deserves to fail.

***UPDATE: THE LINK THAT DONE. PROVIDED IN THEIR RESPONSE DOESN'T WORK. I AM FILING A COMPLAINT AND EXPLORING LEGAL REMEDIES. I ENCOURAGE EVERYONE ELSE TO DO THE SAME.*** Done Health cannot provide the services they offer. Overwhelming issues every month. If I had options elsewhere, I'd use them. They are PREDATORY. Preying on sick people with ADHD. First, they double-charged me for August with no warning. I was told "okay great we will put it towards September..." ..except I get no service in September. I have been waiting weeks for a message back about a medication change...WHICH THEY SAY HAPPENS IN 72 HOURS. I even sent a second message saying it was urgent. Crickets. There are no providers, and no service. The FDA and BBB should investigate these clowns. I will formally complain to regulatory agencies unless care improves rapidly.

I have been with Done for THREE YEARS now. I started out with no problems and they have dive bombed in the last year or so. There is ALWAYS delays on getting a script refilled, lack of communication as to what is happening and generic responses when you send an email. (You have to "sign up" for a time slot for a phone call to talk to someone in India that doesn't listen to anything you are saying." My most recent concern: -July11th: my provider was leaving done and unable to send any prescriptions through. -July 17th: new provider was able to send it through -August 21st: I requested my next months script (albiet a little late, I had pneumonia). I get a message that my provider is now BANNED at all major pharmacies in my area. -August 28th- This provider says she has "a lot of patients" and will transfer me. -August 29th- I have a new provider assigned. No communication from this person. So I requested a new script as I still hadn't gotten one. -August 30/31st- I receive automated messaged from DONE, not my new provider that they are "looking into things" * Ive also had a new provider assigned without communication just a change in picture and name. September 2nd- After 4 emails, two in-app messages. ZERO communication from provider and more run around/automated messaged from DONE. Same message: "Thank you for contacting the Done Customer Support Portal. Our team is looking into this now and will get back to you as soon as we confirm the issue with your current pharmacy. There may be a slight delay on weekends and holidays. We appreciate your understanding. Just to set your expectation as well, Pharmacy changes can take several days to process. Average turnaround time can take up to 5 days, sometimes longer if there are local or state-wide medication shortages. Please also be advised that there may also be uncertainty about the availability of stocks should the prescription be re-routed to the new pharmacy" TODAY, SEPTEMBER 10th I get a message from DONE (again not my provider, who still has said nothing to me), that Ill need to wait until my provider transfer appointment on OCTOBER 1st in order for my provider to authorize my refill. All the while the are happily taking my monthly fee out of my account while I get the run around. Avoid at all cost.

My practitioner really listens to my experience and needs and has helped to get me on the right level of medication.

At first it started off slow and I read some bad reviews on line so I was kinda worried it was a scam. Then as time went on and the one on ones I’ve had with my physician have been very helpful and informative. She’s awesome and has steered me In the right direction. I’d recommend Done to anyone!

Original provider left so I got sent to a new one who was asking me a bunch of questions that made me feel uncomfortable so I said something and asked for a new provider. They sent in my file for review and cancelled it because I reported the doctor. I got a call from their support team and it's a third party service that is located in India.

The ease of obtaining appointment is tantamount to why I resumed the treatment I needed. The system and appointment were seamless and easy. My clinician was extremely nice, and listened.

I'm a new patient, however, Everything seems to be OK so far except for the app.Needs to be a little more user friendly.