Done.Reviews of donefirst.com

Great experience love my doctor he is very helpful and attentive to my questions. Always a great experience.

When I first started my journey, I was relieved and thrilled. The process was easy and I felt heard. My clinician was knowledgeable and helpful. As of recently, I have been extremely disappointed. I had an appointment scheduled, then was informed my account was “under review” due to my practitioner leaving and needing to be assigned a new one. I have been without my Rx for a month now, and have emailed twice to try and get an appointment. I have gotten no where. Now, I received an email that I am no longer a fit for this platform. What a joke and a waste of time. I paid my bill on time, and “showed up” for my scheduled appointments. And now they are “releasing” me with no help or medication refills to get me through until I am able to find new care. There is no accountability for them and getting an actual answer as to what is going on is nearly impossible. It has created a headache and more work for me.

I used to love this program but the last two months have been horrible. I had am appointment scheduled and when I went to log on, it had disappeared after waiting a month for it! I now have to wait another 5 weeks. I'm in need of a refill and have messaged and called every way I can and still no refill!! It's very unprofessional that they can mess with mental health medications like this! Something has to be done. I don't think it's my nurse practitioner that is the problem, I think it's the company. If anyone has suggestions on how to get them to fill my prescription I'd really appreciate it! Trying to find an adhd psychiatrist locally but they all seem to be booked 5 months out

If I could give this company 0 stars I would. There are many reasons for me leaving this review some of them being the non existent customer service, once they take your payment and have the first initial appointment they kick you to the wayside, and many more things. I've been waiting nearly 2 months now for a prior authorization on my medication so my insurance will cover it and they leave the wrong fax number, so it never goes through, my insurance has been trying to contact them but the nunber that is listed goes right to voicemail everytime. The customer assistance number that they provide does the same thing. You can set up an appointment but when they do call you, they blame it on the insurance or that they are understaffed and they will call you back within the day with an update. But they never do! The first "doctor" I had only did my initial appointment, when I had follow up questions about my medication being under review, I sent several questions and the automated messages said I would hear back in no longer than 3 days.....I waited a month before spamming the support team, when they finally answered, they said that they had fired the doctor and never had the decency to inform me. I would highly recommend not using this service and going somewhere else for the amount of money they take from you and with the non existent customer service.

I really like that this program has helped with my medication management. Although, I have been between providers twice now and had to wait for a new one to get medication. I wanted to try to get an increase, although now I do not have a provider again. I would recommend this program except for that one thing.

This has been such a hassle free way to manage my ADHD. I love how easy the App is to use and how quick it is getting messages back from my provider when I have questions.

I requested my subscription be canceled months ago after it had already been declining my card then I requested them to cancel it directly and they did not. They are thieves who prey on the mentally ill. My card was charged this morning and the customer service is only via email and says to expect 3 days to respond. The link provided below in my response leads to a website that says no appointments are available. You can find my multiple emails to your general customer service inbox and address it that way.

Well it would be a 5 star but I haven’t received a text from Costco my normal pharmacy but my account has already been charged for August prescription.