Done.Reviews of donefirst.com

When I asked for a refill or an appointment, I got the run around. I was scheduled for an appointment only to have it cancelled. This happened multiple times. Any request that I made for services was obstructed. When I complained and threatened a class action law suit, I got immediate action. I got a refund immediately and a letter that couldn't have been nicer. I told these folks that I curse them. It is unconscionable that they screw with people's mental health the way they do. If anyone wants to prosecute, I will help.

Very good service and quick response to all questions

The provider was great. Unfortunately, I never received my prescription at the pharmacy but Done sure took payment quite quickly! Had to leave the state. When I returned, made a sooner provider appointment, connecting problems. I messaged provider right away notifying her of such. Done sent message that I missed my appointment and to schedule again the next day! Provider messaged me back late that day! Just requested to cancel subscription and get full refund because I never got any prescriptions! Was told not policy and given $19. RIDICULOUS -9/27: I have scheduled a call with DONE. We'll see how it goes.

The customer service is excellent. It's a bit hard to get on call. You have to mainly send messages through email or app: but you can schedule calls. The customer service is very caring and understanding . The doctors idk I have to switch to a new one with them bc my dr just went on vacation without informing me and made me miss my renewal. So Stella really screwed me over . But the care team is very nice and got back to me that day with some help. Thank you for the customer service care team.

My experience as a customer here is better than my local clinic (not related to this company). I did not have to wait for weeks for an appointment. The specialist that I met was professional, showed empathy, and understanding. At my local clinic (not related to this company), I experience not so good things and they did not value me as a patient or customer, and I had to pay a lot of money for a visit just to get rejected. So this is the place to help you!

I have had good experience with this firm. My caregiver is capable,kind and extremely competent. You will be very happy in the group. Strongly recommend.

Used Done for a little over a year, and due to major issues actually getting a prescription filled as well as the ridiculous subscription fees, I switched providers. When I canceled my subscription I was told I owe for multiple months of medication, some from the year prior, even though my card had been on file and actively being charged for subscription fees. Done states they charge at the next billing cycle, which mysteriously appeared when I cancelled, for random months prior. It’s a scam! Read the reviews, and check out the current lawsuit.

The company was maybe okay a couple of years ago but I can't say the same now. Customer for over the 2 years. This isn't a good service for people anyone diagnosed with ADHD because the providers have 0 continuity of care. My file was lost each time I switched providers, I received short non responses when I asked about other treatment options, and they do literally 0 follow up. It's all on you to schedule and order your meds. Oh you need a refill but have to schedule an appointment first? Sorry first available appointment is in 3 weeks. Sucks to be you. I considered stopping my ADHD treatment several times because of the frustration brought on by Done's terrible customer service. Also, most pharmacies don't accept prescriptions from their providers because it's tele health, so you have to have Done mail you the medication. (Edit 9/27: I also found out their old pharmacy mail system doesn't accept their prescriptions anymore either so no clue how one of their customers is supposed to get their prescriptions filled. That's gonna be a week or two process, oh and fingers crossed the pharmacy in Missouri got your address right because if they send it to the wrong place you're screwed. I got insurance through a new job, cancelled done in June and have traditional care through a Psych NP at a great practice. I haven't stressed about my ADHD in months. I only came back to write this review because FOR THE 3RD MONTH IN A ROW they have charged me the $90 subscription fee and when I emailed them for a refund with the screenshot of my cancellation I was told " sorry sir, we can only issue you a 20% refund on the unused months of subscription" Even though I cancelled three months previous, and have a paper trail. Avoid this company if you want to keep your money. There are more trustworthy companies out there doing the same thing. ((Edit: Gave the company a couple weeks to try and contact me to make it. I responded to their below request for more info and they did nothing. It's my fault they stole money from my bank account after I cancelled my subscription 3 months prior. DO NOT USE DONE FOR ANY REASON.)