Done.Reviews of donefirst.com

My general experience has been pretty good so far (3rd month in). The only gripe I have is that I've been waiting for 5 days now to have my prescription refilled and I'm without my antidepressant which isn't great so I did 4 stars instead of 5. But other than that, I really have no complaints

Had a rocky start but overall they fix there mistakes and it’s been smooth ever since. They might take a day to get back to but they will. So if you need something ask a few days ahead and not the last minute. But overall I’m satisfied. Thank you

I am curious why there is no 0-star option, and why I have to give at least 1 star. To be honest, I should first blame myself because one of my friends warned me about this. Firstly, idk it has how man years i am struggling with this illness i have never seen a provider told me she doesn't give more than 30mg to anybody, so i should see someone in person for such dosage. Why?Because she just doesn't and i was transferred to someone else right away. What a principle. :)) Second,I was referred by him to get a discount, but neither of us received it. After many emails, they sent mine as a refund, but he didn't get his because, as he said, he's tired of dealing with them, and it can take months. Third, as a student, I couldn't verify my email. I sent an email to the support team on July 18th, which received no response. I sent another on July 31st. By August 15th, they finally responded, but it was clearly not a customized email, and by that time, all my bills were paid in full. The only thing that works great is that no matter what, they take their money, and you have to fight to get what belongs to you. To be clearer, the company does this systematically, CLEARLY at the level of a CRIME. It's obviously aimed at discouraging customers. In such cases, proof is sometimes difficult because eventually an answer is given, and they ensure that the customer gives up on the solution request by prolonging the problem with so-called misunderstandings. My friend is the best example of this. I think the company should be investigated, especially for solution requests in the financial field. While these solution requests are being formed and you're trying to get them to solve the problem, there's a regular monthly payment from your card. Can you imagine, despite only being able to get a prescription 9 times a year due to these problems, you're charged a 12-month membership fee? They know no one will count this. I have never benefited from a student discount, my friend did not receive his money from the referral, and there are thousands of customers like us.

Just look at these reviews and responses. Quit responding to reviews and give us what we pay for or stop charging my card.

Incredibly dissatisfied with the service I have received over the past month. As a patient with Donefirst for the past two years, I have encountered issues with response times and medication fulfillment before, but the recent situation is beyond unacceptable. On July 29, I submitted a request for a prescription renewal and was informed that it would take up to 3 days to process. It has now been 18 days, and I have not received any update despite multiple follow-ups on my part. This lack of communication is extremely concerning. Additionally, I was notified this morning that my scheduled consultation with my provider for today at 5:00 PM has been canceled. Given the previous delays and lack of response, this cancellation further exacerbates the situation and leaves me without the necessary medication and support. I am extremely dissatisfied with the level of service and communication provided. I'm not confident that anything will happen other than a generated response to this review telling me they are sorry that my experience does not meet the high level of care that they strive to uphold and to reach out to the doneUrgentLine URL as they did with all the others..

Complete scammers. Stole over $400 from me. Withholding my records now which is illegal. Their CEO got arrested for fraud & it's no surprise at all. This company pretends to help you a couple times then completely screws you over & steals your money, never responds! I hope there's a class action lawsuit!!!

Smooth and convenient!

It is almost impossible to get help from the customer service. No pharmacy will fill prescriptions from them, and there is no way to get your money back. I really did like my doctor, but that doesn't do me much good. Edit: I've already tried what Done's response is telling me to do. It take a week then someone calls you. Verizon blocked the call cause it thought it was spam. There is no way to just call and talk to customer service. Some of their emails pretend to have chat, but they do not. 2nd edit: As of August 27 still no help 3rd edit: I did finally get a refund Sept. 1st. Changed it to 2 stars. I loved my doctor and I loved the idea, but the customer service is so bad