This is my first time purchasing from Designer Optics... and will NOT be my last. The Selection is Fabulous and Huge... so much more than any other retailer. I have few pairs of Tom Ford frames and I decided to switch it up this time to TIFFANY &CO ... AND OMY THEY ARE WONDERFUL. I usually use my insurance and still end up paying 500 for my scripts and frames. NOT ANYMORE....these were 350 and included transitions lenses and WITHOUT INSURANCE. Plus the ease of ordering and delivery was top notch. I placed my order on Friday and by the follow Friday am... my new glasses were in my hands. Packaged beautifully in TIFFANY box with case and accessories. I will be a repeat customer.
BM
Bruno M.
STAY AWAY!!!
I'm going to make sure i post this review in as many sites as i possibly can because these guys are just not honest!
I purchased a pair of sunglasses online based on the details provided on their add, pictures etc...I had already tried on the pair i bought at an airport once so i knew what they looked like on me and the fit.
The purchase process was like any other online store, nothing espectacular.. a few days later the sunglasses arrived and when I took them out of the box, the colors and finish looked nothing like the pictures online. The frame was a brownish color with a glossy finish. I didn't mind the color but the finish was awful and NOWHERE on their online add, the finish was mentioned. I called them to initiate a return and to get more details about the other colors they had available for those glasses (It was a Canada Goose frame). I liked the Havana Grey and specifically asked the person on the phone if the finish was matte or glosse, and mentioned that the pictures online looked like it was matt, but so did the one I was returning so I wanted to make sure. The sales person on the phone (a guy) told me it was matte. The finish is matt" he said, so before i had received a refund or even returned the first pair, i bought the second one Havan Grey. The pair arrived one day late and I had left on vacation the day before (yeah so, the pair I wanted to have taken, ended up living in my mailbox for 2 weeks). I get back and to my discontent the new pair is GLOSSY! Glossy! despite having been told by the attendant on the phone it was MATTE!
To make matters worst, because of the delay in the delivery and my trip, i had gone over the return window (which is only 14 days, not the usual 30). they were kind enough to accept the return out of the return window (and this was the only good thing these guys did even though the second purchase only happened because they incorrectly told me the frame was matte, AND i was out of the return window because the delivery came a day late) and despite all of this, they refused to provide a full refund and took almost $10 for the return fee.
They gave me the wrong information, it was because of that wrong information this chain of unhappy events happened and even though they followed their return policy, i still lost a total of $20 because of their unreal add pictures, lack of detailed description and wrong information provided by their employee. Needless to say, i will never do business with them again.
Response from DesignerOptics.comJul 13, 2026
We're sorry to hear that your experience did not meet your expectations.
After reviewing your order, we confirmed that, as a courtesy, we accepted your return even though it was outside our 14-day return window. In accordance with our published return policy, a $9.95 return label fee was initially deducted from your refund. As an additional goodwill gesture, we also refunded that $9.95 return shipping fee.
We appreciate your feedback regarding the product description and the information provided by our team. Your comments have been shared internally as we continue working to improve the accuracy of our product listings and customer service.
We value your business and regret that your experience did not meet your expectations.
DG
Dr. G.
DesignerOptics.com is THE #1 source for all things eyewear at unbeatable prices.
Designer Optics is an awesome online supplier of quality eyewear at unbeatable prices. My orders were easy and shipping was quick with thorough updates on delivery.
SB
shawn B.
Great shades
Great shades, shipping and most importantly price.
AB
Armando B.
There's no guarantee with this company. I lost $500 on glasses I can't wear
I picked a pair of glasses . choose from all my options, submitted my subscription. when I receive the glasses they were too big they just fall off my face when I lean forward. When I contacted them they said there's no guarantee on custom glasses. But all prescription glasses are custom and all the other companies guarantee there glasses. So they offered me a 10% coupon knowing I'm never going to use this company again because I just lost $500 on glasses I can't wear. And that's why I'm making other potential customers aware of the fact that you don't have a guarantee and the other online companies do, so they don't lose like I lost
Response from DesignerOptics.comJul 9, 2026
We're sorry to hear the frame did not fit as expected. Because prescription lenses are custom-made for each customer, they are covered by our prescription return policy and cannot be returned once manufactured.
That said, our goal is always to help our customers find a solution. We did offer a goodwill discount toward a replacement frame, and we encourage you to contact our customer service team if you'd like us to review any additional options that may be available. We appreciate your feedback and the opportunity to assist.
JL
Jeannette L.
Accurate and timely
Received the item I ordered in a timely manner.
CD
Courtney De La P.
Terrible all around!!
Terrible customer service. It’s been a month since I’ve ordered and have yet to receive my glasses. I called and they told me that the frames were on back order, no where during the purchasing process was I made aware of this. Had this been the case, I would’ve bought them directly from my eye doctor for an extra $100.00. I leave for my deployment in less than a week and they still were unwilling to help much at all. Said there “nothing they can do” I requested a refund and cancelation of the order but they said they couldn’t do that. No reason as to why they can’t so I will be reporting this as fraud with my bank. I never leave reviews but this put me almost $400 in the hole. Thanks again for your wonderful customer service. I will never order from this company again!
Response from DesignerOptics.comJul 2, 2026
We're sorry to hear about your experience and understand your frustration, especially with your upcoming deployment.
After reviewing your order, we confirmed that the frame you selected was on manufacturer backorder at the time your order was placed. This information was displayed on the product page and included in the order confirmation email. During your call, our representative explained the backorder status, the expected manufacturer availability, and the additional time required to produce your custom prescription lenses once the frame was received.
During the conversation, you acknowledged the information provided and did not request that the order be canceled. Instead, you asked when you could expect the order to arrive due to your deployment schedule, and our representative provided the most accurate timeline available at that time.
We understand this timeline did not meet your needs, and we regret that the delay caused disappointment. Your feedback regarding the visibility of the backorder notification and your overall experience has been shared with our team as we continue working to improve our communication and service.
SD
Sheila D.
Great frames
Great frames; authentic, great prices, super fast delivery all the way to MT. As described, OEM.
