I paid over $300 for Prada B56S sunglasses, and after just over a year, the metal decorations on both temples started coming apart. Designer Optics offered no repair or replacement, just a discount on another pair. A great deal—if you enjoy déjà vu. Buy at your own risk.
Response from DesignerOptics.comOct 22, 2026
Hi Luba,
I'm genuinely sorry the metal details on your Prada sunglasses came apart after a year—that's frustrating, especially at that price point.
Designer Optics carries genuine products from the brands, and each manufacturer sets its own warranty coverage. Prada's warranty typically runs 12 months from purchase, so damage after that window isn't covered. I understand that doesn't make it any easier when something you invested in doesn't hold up the way you hoped.
If you'd like to discuss what happened in more detail, please reach out to our team directly at [email protected] or 718-412-0407. We're here to help however we can.
— Designer Optics Customer Care team
BM
Butcher M.
Plongez dans un monde d'innovation et…
Plongez dans un monde d'innovation et de élégance avec cette plateforme exceptionnelle ! En tant que fervent adepte du shopping, j'ai été conquis par la richesse des créations et la fluidité de l'expérience utilisateur. Chaque page est un appel à la découverte, poussant à explorer de nouveaux horizons stylistiques. Saisissez cette opportunité, laissez-vous tenter par la qualité et transformez votre regard sur la mode. L'aventure vous attend, osez vous dépasser !
Response from DesignerOptics.comOct 20, 2026
Butcher,
Thank you so much for the kind words about the shopping experience and the products — we're glad you enjoyed exploring the site and found the design appealing.
That said, we noticed the 2-star rating doesn't quite match the enthusiasm in your review, and we'd really like to understand what fell short. If something didn't go as expected with your order or if there's anything we can help improve, please reach out to us directly at [email protected] or 718-412-0407 so we can make it right.
We're here to help.
Designer Optics Customer Care
MC
Mark C.
Nightmare..
Nightmare... took nearly a month to get my glasses then had to go to the post office to pick them up because nobody was home when they tried to deliver.
Response from DesignerOptics.comOct 19, 2026
Mark, I'm sorry your experience was so frustrating. Prescription orders typically take about 10 business days, and with the holiday closures in between, your order shipped on October 1st — which I know still felt like a long wait from your September 15th order date. The carrier required a signature, which meant the trip to the post office when no one was home.
I'd like to make this right. Please reach out to our team at [email protected] or 718-412-0407 so we can review what happened and see how we can help.
Designer Optics Customer Care
DA
David
Received my new eyeglasses earlier this…
Received my new eyeglasses earlier this week, and am very pleased! This is not my first order, and have always had a good experience with DesignerOptics. Do shop with confidence.
Response from DesignerOptics.comOct 15, 2026
Hi David,
Thank you so much for taking the time to share your experience! We're thrilled to hear your new eyeglasses arrived and that you're pleased with them. It means the world to us that you've chosen to order with us more than once — your continued trust is what we work for every day.
We're here whenever you need us!
Designer Optics Customer Care Team
SH
Sharon H.
Designer Optics has the brand I love
Designer Optics has the brand I love, KLiiK with several frames to choose from.
Ordering was easy and delivery was pretty quick.
I will definitely order through them again.
Response from DesignerOptics.comOct 12, 2026
Hi Sharon,
Thank you so much for the kind words! We're thrilled you found the KLiiK frames you love and that ordering and delivery went smoothly. It's great to know you'll be back — we'll be here whenever you need us.
Designer Optics Customer Care Team
AD
Adria
Excellent eyeglasses quality :very…
Excellent eyeglasses quality :very competent tech support and lightning speed delivery ! It took 4 days from New York to Montreal , duty paid ! It takes more time from Toronto to Montreal ! Thanks the whole team !!Adrien C .
Response from DesignerOptics.comOct 12, 2026
Hi Adria,
Thank you for the wonderful review! We're thrilled the quality met your expectations and that our team could help along the way. Four days to Montreal — that's exactly the kind of speed we love to see, especially crossing the border with duty handled smoothly.
Your kind words about the whole team mean a lot to us. We're grateful you chose Designer Optics!
Designer Optics Customer Care Team
VM
victor M.
Their inventory is amazing
Their inventory is amazing, great styles .. and customer service is very helpful and efficient.. yes will be making future purchases!!
Response from DesignerOptics.comOct 12, 2026
Hi Victor,
Thank you so much for the kind words about our inventory and customer service team! We're thrilled you found styles you love and had a great experience with us. We look forward to helping you again on your next order.
Designer Optics Customer Care Team
IN
InCOgniTo
Awesomenesss~:) Saw Frame In Another State
I saw a frame in a different state while visiting a family member & didn’t think to get the actual model #...had the brand noted, & had taken a picture of myself with them on while there. I called them up once we got home to get the model #.
I saw Designer Optics online...used the drop-down menu for my insurance & didn't have to enter my User ID, I simply just selected the company & provided my DOB, & BINGO, instant approval! How EZ is that?! Now...
Their SHIPPING times are not good, & after having called them to inquire where the frame was after so long, they replied VERY quickly, as if s/one was @ the o/end just answering & replying to emails is their job. Their reason for the delay was an all too common one for “delays”…they had to get them from the manufacturer, etc, etc. It is what it is, just S-L-O-W in my opinion.
Ordered: Sept 17th
Delivered: October 8thl.
Brand: Geek
Style: Ocean
Do look thru the reviews, as this seems to be s/what common.
I get my prescription filled in a different state. Designer Optics will need your PD & SEG height (so they say), but you can measure your own PD if your optician won’t give it to you, AND take a good straight-on pic of you with the glasses on & mark the dummy lens. Designer Optics said they NEED the seg height, but if they can’t work with a PIC of you with your frame on to get your PD, they can’t get the SEG height, as that # varies between frame to frame. Their price on my prescription would be a little higher a/way from where I get my prescription filled.
None of that is a real problem for me, but will prove to be problematic & frustrating for others, I'm sure. I’ll give ‘em a “4 Star”…there’s room for improvement with ANY company, & ANY product, but really, they’re just awesome!
Response from DesignerOptics.comOct 12, 2026
Hi InCOgniTo,
Thank you for the detailed review and for choosing the Clear Geek Ocean frame — we're glad it was exactly what you were looking for.
I want to address the prescription requirements you mentioned. We do require PD for all lens orders, and seg height is helpful but optional depending on the lens type. For progressive lenses specifically, seg height becomes much more important because progressives have multiple focal zones, and placing them incorrectly can create unwearable lenses. We've learned through experience that a photo can work for single-vision, but progressives need precise vertical placement.
On shipping: our frame-only orders typically ship within 3-5 business days, and we know that can feel long when you're waiting. If your experience was different from what we've described here, we'd genuinely like to understand what happened. Please reach out to [email protected] so we can take a closer look.
Thank you for giving us a shot — we appreciate it.
— Designer Optics Customer Care
