DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comJul 28, 2026

After reviewing your order, we found that the sunglasses you received matched the model that was ordered. Your return was processed as a standard customer-choice return rather than due to an incorrect item. As outlined in our return policy, the cost of the prepaid return label is deducted when our label is used. As a courtesy, however, we waived the $9.95 return label fee and refunded it back to you. We strive to provide accurate products and fair resolutions, and we appreciate your feedback. If there are any remaining concerns, please contact us at [email protected] or 718-412-0407

Response from DesignerOptics.comJul 30, 2026

Hi, thank you for sharing this — we're sorry to hear about the trouble and take this feedback seriously. We'd like to clarify one point: the service fee tied to a warranty claim isn't a repair charge or an assumption of fault on the customer's part. It's a standard warranty service and handling fee that covers processing the claim with the manufacturer, labor, and shipping the frame to and from them — it applies the same way regardless of whether the manufacturer sends back a new frame or repairs the original. We can also confirm that, as discussed directly, we're moving forward with a brand-new frame replacement under warranty rather than a repair. We'd like to finish resolving this with you directly — please reach out at 718-412-0407 or reply to our most recent email. — Designer Optics Team

Response from DesignerOptics.comJul 20, 2026

Hi Eiríkur, we were unable to locate an order under the name used in this review. Please verify that your order was placed with Designer Optics. If it was, please contact us with your order number or email address. Please also note that next business day delivery refers to the carrier's transit time once the order has been shipped.

Response from DesignerOptics.comJul 20, 2026

Thank you for your feedback. We understand your frustration and regret that the processing timeline was not clear. The estimated 1–5 business days displayed on the product page applies to the frame itself. Because your order included custom prescription lenses, additional lab processing time was required, as noted on the product page before checkout. Prescription lenses are custom-made and must be surfaced, edged, and quality inspected before shipment. We understand that this may not have aligned with your expectations, and your feedback is valuable as we continue to improve how we communicate processing timelines to our customers.

Response from DesignerOptics.comJul 30, 2026

Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your warranty experience. Our warranty process follows the manufacturer's authorized service procedure. While your concern was acknowledged, the manufacturer requires authorized retailers to submit warranty claims through their service program, which may include a processing fee depending on the brand and the type of claim. This fee is not charged for the repair itself but covers the manufacturer's warranty handling process. We understand your frustration and appreciate your feedback. If you would like us to review your case once more, please contact us with your order number at [email protected] or 718-412-0407. We would be happy to see if there are any additional options available.