DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 22, 2026

Hi Luba, I'm genuinely sorry the metal details on your Prada sunglasses came apart after a year—that's frustrating, especially at that price point. Designer Optics carries genuine products from the brands, and each manufacturer sets its own warranty coverage. Prada's warranty typically runs 12 months from purchase, so damage after that window isn't covered. I understand that doesn't make it any easier when something you invested in doesn't hold up the way you hoped. If you'd like to discuss what happened in more detail, please reach out to our team directly at [email protected] or 718-412-0407. We're here to help however we can. — Designer Optics Customer Care team

Response from DesignerOptics.comOct 20, 2026

Butcher, Thank you so much for the kind words about the shopping experience and the products — we're glad you enjoyed exploring the site and found the design appealing. That said, we noticed the 2-star rating doesn't quite match the enthusiasm in your review, and we'd really like to understand what fell short. If something didn't go as expected with your order or if there's anything we can help improve, please reach out to us directly at [email protected] or 718-412-0407 so we can make it right. We're here to help. Designer Optics Customer Care

Response from DesignerOptics.comOct 8, 2026

Hi Lorissa, Thank you for sharing this, and I'm genuinely sorry the delivery timeline didn't match what you expected when you chose expedited shipping. You're absolutely right to be frustrated — two weeks is not two days, and that's not the experience we want anyone to have. Here's what happened: our two-day shipping refers to the carrier transit time once the package ships from our facility, not the full order-to-door timeline. Production time comes first, then shipping begins. I can see how that wasn't clear upfront, and we should do better explaining that distinction. We will refund the expedited shipping cost. Please reach out to us directly at [email protected] or 718-412-0407 so we can process that for you. — Designer Optics Customer Care team

Response from DesignerOptics.comSep 7, 2026

I'm genuinely sorry for the frustration with the case return. You're absolutely right that we should make it clearer what comes with each frame — that's on us, and we're working to improve how we show what's included before checkout. Our return shipping and restocking fees do apply to all returns, but I understand how disappointing that feels when it wasn't the experience you expected. I'd like to see if there's anything we can do to make this right. Please reach out directly to [email protected] or call us at 718-412-0407 so we can review your order and find a better solution. Designer Optics Customer Care

Response from DesignerOptics.comMay 5, 2026

Thank you for your feedback. We take concerns like this very seriously. All of our products, including Ray-Ban, are sourced from authorized distributors and are guaranteed to be 100% authentic. Differences in weight or feel can occur between models, styles, and materials, but this does not indicate inauthenticity. We would be happy to review your order and address your concerns directly. Please contact us with your order details so we can assist you further.

Response from DesignerOptics.comApr 21, 2026

Thank you for your feedback. We’re sorry to hear about your experience. Please note that there was a delay due to our closure for a holiday, which impacted processing times. Regarding the lenses, each order undergoes a detailed quality control and cleaning process before shipment. The markings mentioned are standard reference markings used during production; however, they are not intended to remain visible upon delivery. If this was your experience, we would like the opportunity to review and address it appropriately. We would appreciate the opportunity to review this further—please reach out with additional details so we can properly address your concerns.

Response from DesignerOptics.comApr 21, 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Our team did respond and provided clarification based on the information available at the time. To ensure your satisfaction, we have issued a full refund for your order. We are continuously working to improve both our product descriptions and customer support to better assist our customers. We appreciate your input.

Response from DesignerOptics.comFeb 24, 2026

Thank you for your feedback. Many prescription contact lenses ship directly from the manufacturer, which can add several business days to processing time. Your order was fulfilled within the standard timeframe, but we understand the frustration when you are running low. We also apologize if communication did not meet expectations. We appreciate your input and will use it to improve our service.