Vince M.
Poor quality glasses due to Unhelpful ordering process
Received my Designer Optics order of two pairs of prescription glasses in an unusable state, with poor lenses, and on enquiry with Designer Optics, was advised this was because I had not ordered anti-reflective coating. Designer Optics said to remedy this they'd need to re-do the lenses, but I'd have to pay for the new lenses(original cost for lenses only was about $500)!Had Designer Optics's ordering process warned or prompted me that glasses are unusable without anti-reflective coating, I'd have ordered it. This is such an unhelpful and uncaring ordering process where Designer Optics made money while I'm dissatisfied as hell! I will never ever buy glasses again from them.
Response from DesignerOptics.comAug 24, 2026
Hi Vince, We're genuinely sorry your lenses didn't work for you. Anti-reflective coating is optional, and while many customers do order prescription lenses without it, we understand it wasn't the right choice for your needs — and we regret that wasn't clear during checkout. Our policy is that prescription lenses are custom-made to the exact specifications you select at the time of order, so we're not able to redo them at no charge. However, we'd like to review your specific situation and see what we can do to help make this right. Please reach out directly to [email protected] or call us at 718-412-0407 so we can discuss your order in detail and work toward a resolution. Designer Optics Customer Care