DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 6, 2026

Hi Carlos, Thank you so much for taking the time to share this! We're thrilled the ordering process was smooth and that your replacement frames arrived quickly. It's wonderful to hear we could help you get back to the same frames you loved at a price that made sense. We truly appreciate your trust in Designer Optics, and we're here whenever you need us. Designer Optics Customer Care Team

Response from DesignerOptics.comOct 6, 2026

Hi Beverlee, Thank you for trusting us despite the mixed reviews you read — we know that takes confidence, and we're so glad your Gucci glasses arrived quickly and were authentic. Your note about us being an authorized dealer is spot-on, and we appreciate you taking the time to share your experience. We'd love to serve you again. Designer Optics Customer Care

Response from DesignerOptics.comOct 6, 2026

Hi Mark, Thank you so much for this! We're thrilled the lens transfer worked out perfectly and that you found exactly what you needed at a great price. It's wonderful to hear the frames arrived safely and your lenses look like new — that's exactly what we aim for. We really appreciate you taking the time to share your experience, and we're so glad our team could help make it smooth from start to finish. Designer Optics Customer Care Team

Response from DesignerOptics.comOct 8, 2026

Hi Lorissa, Thank you for sharing this, and I'm genuinely sorry the delivery timeline didn't match what you expected when you chose expedited shipping. You're absolutely right to be frustrated — two weeks is not two days, and that's not the experience we want anyone to have. Here's what happened: our two-day shipping refers to the carrier transit time once the package ships from our facility, not the full order-to-door timeline. Production time comes first, then shipping begins. I can see how that wasn't clear upfront, and we should do better explaining that distinction. We will refund the expedited shipping cost. Please reach out to us directly at [email protected] or 718-412-0407 so we can process that for you. — Designer Optics Customer Care team

Response from DesignerOptics.comSep 24, 2026

Hi John, Thank you for sharing this—we're glad the exchange process went smoothly and that you found our team prompt and courteous. We appreciate you working with us to get the right fit, and we hope your new pair is exactly what you need. If there's anything else we can do for you, don't hesitate to reach out to us at [email protected] or 718-412-0407. Designer Optics Customer Care Team

Response from DesignerOptics.comSep 17, 2026

Hi Grady, Thank you for taking the time to share this! We're so glad you're happy with your purchase and that you'd consider us again. That means a lot to our team. If you ever need anything, we're here at [email protected] or 718-412-0407. Designer Optics Customer Care

Response from DesignerOptics.comSep 15, 2026

Hi Jay, I'm genuinely sorry the experience with this order has been so frustrating — delays waiting on stock, then the fit issue when they finally arrived. That's a lot of patience on your part, and I understand the disappointment. We want to make this right. Our team will reach out directly to your open ticket to go over your options — whether that's an exchange for a different frame style or working through a return. Thank you for giving us the chance to fix this. We'll be in touch soon. Designer Optics Customer Care

Response from DesignerOptics.comSep 17, 2026

Hi Ammu, Thank you so much for the kind words! We're thrilled to hear the sunglasses are comfortable and that you're enjoying them. Your recommendation means the world to us. We appreciate you taking the time to share your experience! Designer Optics Customer Care Team