DAI PostReviews of daipost.com

Mr.Scott Jala of DAI Post always give the best service, attention and help in the process of my package in customs clearance. I am so pleased with his consistency in giving his best in assisting me as a customer. His Attitude and professionalism should become a standard in DAI Post in providing best service to the Customers.

Why would my parcel land in Sydney and instead of going straight down to me in central NSW it went all the way to Melbourne and now has to come back up to me? Wasteful, slow and utterly useless. You have no clue on how to run a business and need to be shut down. Pathetic.

Absolute worst delivery company in the nation, THE WORST! Had an expensive parcel coming from the US. DAI picked it up from customs and it was never seen again. Rang them multiple times and always got the same spiel, "we're going to investigate where your parcel is and we'll email you the findings in 24-48 hours". Never got an email once about it. They are liars and thieves.

I had a poor experience with the delivery service, particularly when communicating with the customer service team to obtain customs duty details for payment. Usually, it takes around 2 days to receive a reply, and on some occasions, I have had to wait up to 2 weeks without receiving a response. This has caused unnecessary delays and frustration. However, I would like to give special recognition to Scott from Daily Post. He was responsive, helpful, and quick to provide the information I needed. His service was excellent compared to the slow responses from the other customer service representatives. I hope the company can improve its communication and response time to provide customers with a better delivery experience.

I had a package coming from the US that was stuck at Australian customs because of "biosecurity risks". Andrew Navarra from DAI Post helped organise all the required documentations the government wanted and eventually got the package through. I really thought they would end up destroying it but thanks to Andrew it went through after a few days. Excellent service and effort to follow-up was much appreciated.

One star is too generous. A parcel for our son in Australia, dispatched from the UK via Evri on 27 August 2026, arrived in Melbourne on 5 September 2026. On 9 September, we were advised by Evri that the parcel was being held by DAI post and that receipts and photographs of the contents of the parcel were required. We do not have these but I can say with confidence that the parcel DID NOT contain any items prohibited by the Australian Government. It contains low-value snacks - crisps, biscuits and chocolate - for our ex-pat son missing a taste of home. It also contained a 250g bag of coffee beans. I have emailed DAI three times, and copied the company into my correspondence with other agencies/departments, but have not had even the courtesy of a response, let alone any advice about how to resolve the impasse. When I entered the tracking number for the parcel into DAI post's website this morning, the tracking number isn't recognised. Where is my parcel? Who knows? I feel that I am the victim of a scam and that my parcel has been stolen.

constructive and responsive glad with the delivery and endeavour making customer receiving the item promptly

scott jala was helpful. thanks