DAI PostReviews of daipost.com

While I got the package pretty soon after the original delivery attempt, I found the system for finding out more about the delivery wasn't very good. The messaging just said that my address details were incorrect, when in fact I simply wasn't home. It then didn't give me any additional information about next steps or where I could pick up my parcel. I would end up having to go through a messaging system, where I wouldn't get a response for 2 days. I feel the tracking system needs better messaging and more reassurance about the process of receiving your parcel. Simply saying "you were wrong" and then not offering a solution didn't leave me feeling good, and it just created stress, particularly when I was hoping to get my parcel as soon as possible. I couldn't even request that it be left with my post office. The system needs a bit of development. Outside of this, I appreciated the kind attitude from the customer service. Jenny was lovely.

My item arrived in Australia in four days from the UK, and almost a month to be delivered to me. DAI said the driver could not find my address, then after confirming it took 3 weeks to deliver. I live on a normal residential street and get deliveries all the time. DAI needs serious process improvement. Their communication is good though that's why I have given three stars.

Echoing the many complaints about packages being stuck and delays in delivery timing, I would still like to highlight the exceptional service provided by DAIPost’s customer service team, particularly Lerry Barcoma and Erika Dapar. Erika was helpful and professional in assisting with my concerns, and I appreciate her support throughout the process. I would especially like to commend Lerry, who was exceptionally patient, responsive, and consistent in following up with me. He attended to my queries promptly and assisted with resolving the outstanding shipping charges, which made a frustrating situation much more manageable. Thank you to both Erika and Lerry for their assistance.

I received messages tracking my parcel with the last saying that the parcel had been delivered, I was home all day, didn't go out. I went to get my parcel and could not find it anywhere. In our street there are mailboxes with the same house number, there is our, plus the house on the corner which belongs to the corner house for a different street name; often mail gets delivered to the wrong address. If that happens that the incorrect mail is delivered to our property, we take up the hill to give to them. However, when it happens the other way, they don't bring it down to us. I generally have go up and see if there is mail or a package that belongs to us that has been delivered to them. When I couldn't find the parcel I contacted the delivery company informing them of the situation. A member of their support/care team were polite and helpful, indicating that they would investigate what at happened or gone wrong. I received a response with a picture showing exactly where the parcel had been placed. Sure enough the parcel was there, it wasn't obvious when you came through the front gate. Thank you.

The customer service staff were terrific , I can not say the same for the delivery staff ! my parcel was supposed to be delivered on the 14th of May , it was delivered on the 27th of May , reason for late delivery? the driver ran out of time! ok , why not next day delivery ? as stated , the customer service folks were excellent at sorting out the problem and keeping me informed .

Edit: I managed to get this item escalated and the service from the senior customer service team lead was outstanding. This has restored some overall satisfaction. Intrust that Dai will follow up on its processes with the delivery team and agree to deliver to suite addresses located at Australian Post Offices. original: Dai stated unsafe to leave. It was a parcel receipt service that I pay for at the post office. Dai said they couldn’t leave because they had no affiliation with Australia Post. I explained that they did not need one as the affiliation was between me and Australia Post. I asked if I worked at a clothing store would they try and deliver it to the counter which they said yes, without hesitation. But they would not even try to deliver at the counter of a post office. Very poor attitude and service. If you’ve accepted a contract to deliver, at the bare minimum, at least try to deliver.

I ordered a plushie from the us to the Australia and it went very well, but they put the box behind a car; the box was really small so if we didn't notice in time it would have been driven over.

Scott from customer service was fabulous in finding my lost parcel and getting it delivered, thanks Scott. As for the delivery process it was terrible my parcel took 4 days to get to Aus from the US and 4 weeks and multiple emails to travel 6 hours from Sydney, this was appalling, if I hadn’t have chased it so hard it probably wouldn’t have ever been delivered. So if you need help ask for Scott.