DAI PostReviews of daipost.com

I was made aware of a delay and kept up to date at all times, well looked afdter by Kylie.

Cleo in customer service sorted out where my parcel was and got it delivered. She knows what she is doing.

Got my parcel without any delivery issues but no updates until the business started a query

Erika Dapar went above and beyond to find a missing parcel for me.

My parcel was missing with the last updates saying "out for delivery", then, "arrived at pickup point". Unfortunately, there was nothing to say where the pickup point was, nothing in the letterbox. I was also home on the day of the delivery and from what I can tell, no attempt was made to deliver. That said, I'd prefer my parcel to go to a secure location, rather than being left on the street to be stolen. I contacted support and Elmer was very helpful, he found the pickup location and provided me with the address and opening hours. Usually the pickup place sends an SMS advising that they have the package but that didn't occur in this instance.

Yes my package was delayed, and I was supposed to have received an email that I never did about attempt at redelivery. A month later I called and the reason for my positive review was the fantastic service I received. I was originally informed I would need to wait a week and then have collect my parcel from their warehouse 20 mins from my home. Not easy with a young baby and a full life. Happily before I head back the parcel was delivered to my door. Many thanks to Lizette in particular for her help and understanding.

scott jala was helpful. thanks

Generally very quick once the package clears customs. However the customs clearing part is very slow