DAI PostReviews of daipost.com

They will never give up contacting you and keep you updated until you receive your parcel or your issue is fixed . Parcel received and I’m fully satisfied

Information regarding parcel was provided step by step. Arrived within specified time and date. Phone customer service was way beyond expectations. Lizette was brilliant at locating parcel and provided options for urgent delivery. Highly recommend this service.

Absolutely horrendous experience with this company. My parcel never arrived. After contacting their customer service multiple times with no response, and after no answer as to what happened they closed the case. Avoid these people at all costs because it’s highly unlikely you’ll ever receive your package. When tracking my parcel it was completely fine up until it fell into the hands of the dreaded DAI Post. I have no idea how this company is still running, they should be shut down.

Terrible experience. DAI Post failed to deliver my parcel despite being given the full address, directions and a local contact number. No one called, and the parcel was returned to their depot. I escalated the issue to management and Consumer Care. They simply ignored the escalation. Mistakes happen. Ignoring a customer after your service has failed is unacceptable. One star.

ebay’s global shipping programme uses this low cost carrier to bulk deliver their orders. DAI post wants to charge me a $75 fee to collect GST - absolutely outrageous. Then proceeds to lose my parcel and claim it’s stuck at customs with no way to retrieve it. Bunch of utter bullshit. Then it says it will destroy the item since it has not been collected. Do yourself a favour and avoid use them at all costs.

Missed the delivery date they were contracted to meet, somehow managed to scan my parcel as having arrived in Australia when it was actually in a completely different country, and then watched as the parcel sat in their network while the estimated delivery date kept ballooning out. The current estimate now has the parcel arriving 2 weeks beyond the original delivery date. Delays are one thing, but incorrect tracking, missed delivery commitments, repeatedly shifting estimates and prematurely closing out cases make DAI Post extraordinarily difficult to trust.

My item arrived in Australia in four days from the UK, and almost a month to be delivered to me. DAI said the driver could not find my address, then after confirming it took 3 weeks to deliver. I live on a normal residential street and get deliveries all the time. DAI needs serious process improvement. Their communication is good though that's why I have given three stars.

the staff is nice and helpful. Thank you!