DAI PostReviews of daipost.com

They delivered to the wrong address once - that mistake I cannot tell if it was due to the sender misaddressing the parcel, or DAI entering the address into the system incorrectly (a number was dropped from the unit number). AFter I had called them about this, they told me the parcel had been returned to the sender in the US. They then attempted to redeliver it to the original wrong address TWO MORE TIMES . They now have sent me an email saying the parcel is AT a local collection point, with no details of where the parcel is. I am now on the phone to them and they are saying no, its not at a collection point, it is en route. I have spent hours and hours on the phone with them, and no one has any idea what is going on.

I had a package that I needed to be delivered before the weekend. The delivery status said it wouldn’t be delivered until after the weekend. I contacted DAI Post and they organised for my delivery to be dispatched from the warehouse that it had arrived at. I was so grateful to receive my package in time and impressed with the service and follow up to ensure I had received it.

DAI Post have twice misdelivered my parcel from the UK to the wrong address (the same parcel, mind you -- a redelivery the second time because of their failing) where it was instantly stolen both times because they keep delivering it to a smashed up public housing block instead of my home. I ran over both times to try to get it ASAP when I saw the delivery photo, one time I got verbally abused and my safety was put at risk. Their customer service is non existent and they try to blame the recipient when the address is clear and correct on the order and plenty of other companies manage to deliver correctly. Absolutely appalling. They have now wasted hours of my time. I'm now completely put off ordering from any company that uses them for last mile delivery -- unfortunately it can be hard to know until you've ordered.

I initially thought my parcel hadn’t arrived, but it was actually in my mailbox and I hadn’t noticed it. A thank you to customer service Jay for being so friendly, helpful, and professional. Great customer service!

The management team at DaiPost have been really supportive and I appreciate their help.

I was made aware of a delay and kept up to date at all times, well looked afdter by Kylie.

I found DAI Post service to be excellent. Customer Service follow up is great. I am very happy with them.

extremely disappointing - 'apparently' delivery driver attempted twice to deliver, both days they stated we were home. Then 'apparently' it went to a hub point for us to collect....never received this information, eventually it went to their returns- company did not go above and beyond to assist me with undelivered parcels. They didn't 'listen' or provide any solutions, just kept repeating same 'script'. I waited days for replies to emails when the parcel could've been caught before it was returned. I checked online reviews and now completely understand why such negative reviews. A complete waste of my time and energy. Do not even bother contacting them, if you have time on your hands, contact the company you purchased from to cancel/intercept order.