DAI PostReviews of daipost.com

Missed my address twice, I made sure to put specific instruction. Please update your gps/address finders. Delaying my package. Not the best experience

I had a poor experience with the delivery service, particularly when communicating with the customer service team to obtain customs duty details for payment. Usually, it takes around 2 days to receive a reply, and on some occasions, I have had to wait up to 2 weeks without receiving a response. This has caused unnecessary delays and frustration. However, I would like to give special recognition to Scott from Daily Post. He was responsive, helpful, and quick to provide the information I needed. His service was excellent compared to the slow responses from the other customer service representatives. I hope the company can improve its communication and response time to provide customers with a better delivery experience.

My package was delivered to the completely wrong address in the wrong suburb. The support service's were on top of it when it was brought to their attention. What I would suggest to help improve so the misdelivery doesn't happen again is that the delivery people double check the address on the package so it can spare the stress of the customers in the future.

Due to customs and tax payment, the parcel was delayed for more than 2 weeks. Once we settled payment, process was slow as well. Their customer office Lerry Barcoma was very good but very much limited by the company/s awful backend process from finance to order release. My suggestion to the management is to review their backend process and make it more efficient to front-end clilents. Else even the best customer officer can only do so much to assist client's anxiety.

I feel I am VERY lucky after today's experience with DAI. My past delivery experiences with DAI always seem to be coloured by delivery people, who don't seem to care if people actually receive their parcels. They have either left the packages in unsafe places, & not attempted delivery, or pretended to attempt delivery, & simply dumped it at a local hub. Now, I've read a few things about DAI sub-contracting, & whilst this means of service exists in multiple facets of life (Uber, Air BnB, etc), unless you are in charge of your own quality control, & you care about quality service, then going this way can sometimes backfire. The package had another company for the final leg of the journey I had a package coming from overseas, & this had actually travelled pretty smoothly, based on tracking information. This morning DAI sent an update that the package was on the road, & to be ready! The excitement was starting to reach fever pitch! (According to them!) Of course, I was happy that it would be coming. Well, I'm very glad I was ready, as I may never have received this package. I am currently at home after a foot surgery, & I would normally get my parcels sent to my work, as my living area can be very hit & miss, due to occasional thefts. Being at home, & with another person in the home, you'd think there is a good chance of things being OK. Aus Post successfully delivered some other packages this morning, so I knew my intercom was working. Fast forward to a little while later, & with aforementioned excitement building (Copyright:DAI) I heard a notification bleep on my phone. I was in the midst of something, & was going to ignore it (No, no! Not that something - I wish!), when a 'hmm..' feeling, inspired me to check what it was. Lo & behold, the message received found DAI giving themselves a big pat on the back for successfully delivering my package. Aaalrighty then! However, to quote Rocky - as he fought Tommy Gunn in the streets of Philly, & a received an initial pummeling, pulled himself up from the floor, & drawled; "I didn't hear no bell!" So, pulling myself up from the floor, & onto my knee scooter (Oh the glory, & the triumph!), I embarked on the hunt for the parcel. Possibility 1: The building security door had been open, & the parcel put at my door? Nope Possibility 2: The parcel just inside the security door? Nope again Possibility 3: The parcel outside the security door? Nope thrice Possibility 4: Left in my post slot? (Which is streetside, & has been jimmied open, previously) & NO, yet again, & with worry starting to set in, even though it hasn't been that long since the parcel was "delivered", I scoot back up to the building, as fast as my one usable leg would push me, & to the second security door, further down the building, & NO, yet again! DAGNABBIT!! (To put it mildly) After performing a 60 point turn on a narrow path, with a drop flowerbed on one side it (of which I have spectacularly fallen into, whilst riding the knee scooter, on a previous occasion. D'oh!), I scoot back towards the street, hoping that maybe, just maybe, the so-called "delivery person", might still be delivering nearby. About to descend the ramp to the street, when my eye catches 2 flashes of white. I bring my rusty 'steed' to a halt, & two packages are on the edge of the path, propped against some overhanging plants from the flowerbed. One is mine, & the other, for a neighbour The security door for my part of the building, is less than 10 metres, another 10, & you are at the second security door, which is the entry for my neighbour. I do a good deed by actually attempting a genuine delivery. My neighbour is home, & grateful to see her parcel safe, & is also stunned at the sheer laziness/ ineptitude of the "delivery person". Now, my parcel did have an 'authority to leave' instruction on it - NOT from me, but the sender. However, I have always felt that this would be an acceptable instruction, if a GENUINE delivery attempt had been made. In my head, a genuine delivery attempt would consist of: A- Going to the address in question. B- Walking to the entry/door/lobby C- Ringing the bell/intercom of the recipient. D- If no answer is forthcoming, THEN activate the instruction to leave, & only THEN, in a safe place. So, with only Stage A being completed from the points above, a genuine delivery attempt it is not. Seriously, 10 more metres to me, followed by 10 more to my neighbour. How lazy, or just plain indifferent can the delivery driver be? I had laborious exchanges with the DAI customer service previously, & given those, I'm reviewing them instead. I give people a chance but with prior issues, topped with the new one, I would be remiss not to. Sorry for the long ramble, my painkillers kicked in, after I started this review. DAI, you got lucky this time, but save yourself a heap of dung, & get some quality control!

With post on the name, I would have thought my parcels would go to my post office locker but no it was sent back no notification that it had, very hard to find information. Managed to get help was told to go to the depot which is fine, but was told to go on Good Friday closed there customer service didn’t know it was a public holiday and then I find it is connected to Aramex so no more.

The only reason this isn't 1 star: Delivered when they said they would, and I got a delivery notification. However, they threw my package into a hedge instead of bringing it in to reception (gate was wide open, organisation name was on the package) and I had to go around the edge of the property (3 building complex) looking for where it could have been left to find the hedge it was sitting on top of, after I checked both reception desks to confirm the package wasn't delivered to reception. The item inside the package cost 300 USD, it wasn't just some temu junk. I don't consider this "leaving it in a safe location." Luckily I found it rapidly and it wasn't raining. I filed a complaint about my package being thrown in a bush and got a form letter back apologizing and saying it would "be taken into consideration for future" or something like that and the complaint automatically closed.

Fast until the final mile. My parcel's sat with their delivery partner for days. This seems a recent issue. Either they have changed partners or they have allowed the enshittification to begin.