DAI PostReviews of daipost.com

Parcel was stuck in transit for close to a month. When they eventually reached out for me to pay 'clearance fees' I made payment immediately and it has been radio silence ever since.

Have a package that arrived in Australia 2 weeks ago and hasn't moved since. After 4 phone calls and 2 emails they finally told me the package was damaged and is now under investigation, and that I would hear from them within 5 business days. Of course, 5 business days later, I haven't heard anything... Nightmare, what a crap company

This is my first experience with DAI Post, and unfortunately, I am very disappointed with the service. My parcel was sent directly to a collection point, and it appears that no delivery attempt was made, as I was home all day. In addition, I did not receive any email, SMS, or other notification advising me that the parcel was available for collection. I only discovered its status myself by checking the tracking information. Based on this experience, I will be providing feedback to the sender and recommending that they consider alternative delivery providers in the future.

I had a package arrive from the UK. Quickly cleared customs and had a set delivery time of 2-4 days after. Nearly two weeks later, the package hadn't moved. After a week of chatting with customer service they eventually admitted to having lost the parcel.

My parcel has been sitting in Brisbane since 18 June. The delivery due date is 25-29 June. I have sent emails asking why it takes so long to be delivered when it's only two hours from me. Only response is that I will be contacted in one business day and how I can track my parcel and contact them online. And surprise surprise, no one contacted me. So I called. I was on the phone for 10 minutes because that was how long it apparently took them to find my parcel. When I eventually got to tell him that I knew where it was and that I wanted to know why the wait, I was told it was because I didn't pay express postage and they don't work on the weekends. Then as I am talking he starts talking over the top of me and hangs up.

When they emailed to say they couldn't deliver it, I replied saying it was fine and I'd pick it up from a depot\collection point. It took the bot (must have been a bot - any real person would have resolved it at this point) 18 days to provide a pickup address.

My prepaid package ordered on 26.5.26 arrived in Singapore on 9.6.26 and I was informed of the duty being charged to it. I was also told to pay a whopping service fee for processing the duty which I also paid. In spite of the payments, I have had no news as to when I will receive my package even up till date. Atrocious service is a definite understatement here. I have never come across such uninspiring and terrible service standards. Ebay should use other reliable courier companies.

I contacted Dai to request my parcel be delievered to Australia Post, but was told it would cost an additional fee. Instead, they would add a delivery note ensuring the package would be dropped off securely. Unfortunately, it was just dumped at the front of the mailing area where anyone could take it. Highly disappointed.