DAI PostReviews of daipost.com

Rating: 0 out of 5 stars​ Title: Ignored instructions and dumped my parcel on a public floor — resulted in theft.​Review: If I could give zero stars, I would. I use an Australia Post Parcel Collect address specifically to ensure my deliveries are kept secure. ​Before my package from the US was delivered. First, they got my address wrong, essentially part of the address was missing, so my parcel was not delivered. I contacted them asking why - they did not contact me. I contacted this courier with explicit instructions that the delivery must be physically handed to the post office staff so it could be safely held for my collection, after I present my identification. ​Instead, the driver and the company completely ignored my instructions and basic common sense. Rather than handing it over to the staff members inside, they just dumped the box on the floor in a highly trafficked, public lobby outside the post office.​I have a photo to attach, which this delivery company sent to me as proof of delivery no less, they literally just left it sitting on the floor for anyone to take. But this review site does not allow photo uploads. Unsurprisingly, because it was abandoned in a public access area, my parcel was stolen. I have sent them emails reporting this, but I have not received an email reply, just being ignored.​ This is gross incompetence and completely unacceptable service. Do not trust this company with anything valuable—even if you give them clear instructions, their drivers will not follow them.

I am writing this review to warn potential customers about the misleading and opaque billing practices at Daipost. My experience with shipment WMG00000872725 has been a frustrating ordeal, stalling from June 12, 2026, to the current date, July 6, 2026, with no resolution.1 On June 12, Daipost initially contacted me claiming my parcel was held for 'applicable GST' amounting to SGD$144.21. It was only after I questioned the total that they admitted the amount included a 'Formal Clearance Fee'—a disclosure that was completely absent from their initial demand. When challenged, they claimed these fees are government-mandated, yet they have failed to provide any pricing logic, official policy documentation, or valid proof that these are customs charges rather than their own internal broker fees.1 For context, I have paid the standard 9% GST on multiple similar items from the same region in recent weeks without incurring these 'formal clearance' costs, making Daipost’s sudden imposition of this fee highly suspicious. As of July 6, nearly a month later, my delivery remains on hold because Daipost has yet to provide the requested invoice or documentation to back up their claims. I find it deeply unethical to misrepresent carrier brokerage fees as government-mandated charges to customers. I strongly advise others to be aware of these hidden costs and the lack of transparency in Daipost’s communication.

My parcel was meant to arrive today but no one rang the door bell. I have been home all day and no one attempted delivery. It has now been delivered to a location not near my home and over two suburbs away. I've checked the hubbed map and several other locations within one kilometre could have been selected and were actually on the way to this location if the driver was near my home.

Knocked my letterbox over after delivering package. Refused responsibility by showing a photo of it up right when delivered. Of course it was up right when you arrived. It was on the way out it got knocked over. Unproffesional. I didnt want money or anything other than acknowledgement of wrong doing and a sorry. Got neither.

Disposed of my shipment as they failed to deliver! When asked why or how to complain - said contact shipper, they take no responsibility.

I found the courier company to be very communicative with emails of my parcel arriving. I sent a comment to leave safely within my gate if I was not home which they did. And was sent a follow up email after delivery. I had no problems receiving my parcel.

Echoing the many complaints about packages being stuck and delays in delivery timing, I would still like to highlight the exceptional service provided by DAIPost’s customer service team, particularly Lerry Barcoma and Erika Dapar. Erika was helpful and professional in assisting with my concerns, and I appreciate her support throughout the process. I would especially like to commend Lerry, who was exceptionally patient, responsive, and consistent in following up with me. He attended to my queries promptly and assisted with resolving the outstanding shipping charges, which made a frustrating situation much more manageable. Thank you to both Erika and Lerry for their assistance.

Worst delivery experience I have ever had and next worst is not even close. I was told they could not deliver to my PO Box Plus, which accepts external delivery companies (have had Fedex and DHL deliver there in the past with no issue). With no updates for weeks after requesting a redirection to my home address, I called and was told they couldn't deliver to my home either...with no explanation as to why that is the case. Now I have to go to the warehouse in Dandenong South to pick up my package, which is over an hour from my home. What service am I actually paying for here... I have already contacted my supplier and requested they never use DAI Post again, I advise everyone else to do the same.