DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Amy
Extremely poor experience, package did not arrive, zero communication from DAI until I chased them weeks later, was told they would follow up within 48 hours, heard nothing further for several weeks until I heard from the store I bought from it apparently was ‘damaged’ in transit, would try to avoid buying from any company using DAI to ship
Patrick Joyce Pat J.
If I could leave zero, or minus stars, I would. No sign of parcel. Shown as having been posted two weeks ago, but tracking number won't show on website. This was an Amazon purchase, I'm very surprised that they allow themselves to be associated with this.
Rebecca C.
My parcel arrived in Brisbane on 01/07. It is now 13/07 and I haven't received the parcel. I contacted customer services and was told they were 'investigating' it. I needed the parcel for an event and had to go and spend more money as they have obviously lost the parcel but haven't been able to communicate that to me.
Cbcf
My parcel has sat at customs since 3 July while DAI Post demands a SGD 75.71 "formal clearance fee" on top of GST. When I asked them to itemise this fee and provide the Singapore Customs permit reference, I got no proper breakdown — and Singapore Customs itself states it charges no clearance fee to release parcels, so this is DAI Post's own charge presented as a customs requirement. Replies have been slow, often days apart, while my parcel is effectively held hostage until I pay. I have no problem paying legitimate GST, but a vague, undocumented handling fee combined with sluggish communication is not acceptable. Would not recommend.
Missy J.
This company... no updates for a week. My package has been in country with them for over a week. Wow, premier service 🙄
Mark C.
I had a parcel that was being delivered to a business address in Camberwell. I received an email that they tried to deliver during business hours and could not access the building, what a lie, the business is always open during business hours Monday to Saturday. Then they left the parcel in Nunawading, about 25 minutes from the destination address. When I contacted customer service and emailed with Vincent Cabahug asking about the parcel, i was told the parcel is at Nunawading for you to collect, we now consider the case closed. They will not re attempt or collect the parcel and bring it to Camberwell, I now just had to go get it. The email customer service was useless and the delivery service pointless and I had to arrange to get to Nunawading to collect the parcel. I hope never to have to use this delivery service again.
WJF
Worst service ever and they overcharge. Scammers
Katy B.
I had an important delivery and was concerned it would be left in a safe place. I contacted the company’s Consumer Care Representative, Scott Jala, who promptly contacted me to assure me my concerns had been noted. Within hours the parcel arrived safely and Scott followed up by saying he’s checked and was glad to see the delivery was safely received. I was grateful for his attentive concern and follow up.
