DAI PostReviews of daipost.com

I received messages tracking my parcel with the last saying that the parcel had been delivered, I was home all day, didn't go out. I went to get my parcel and could not find it anywhere. In our street there are mailboxes with the same house number, there is our, plus the house on the corner which belongs to the corner house for a different street name; often mail gets delivered to the wrong address. If that happens that the incorrect mail is delivered to our property, we take up the hill to give to them. However, when it happens the other way, they don't bring it down to us. I generally have go up and see if there is mail or a package that belongs to us that has been delivered to them. When I couldn't find the parcel I contacted the delivery company informing them of the situation. A member of their support/care team were polite and helpful, indicating that they would investigate what at happened or gone wrong. I received a response with a picture showing exactly where the parcel had been placed. Sure enough the parcel was there, it wasn't obvious when you came through the front gate. Thank you.

I received a notification from DAI post informing me that my package had been delivered. I was on vacation at the time. I live in a gated community and any courier delivery is impossible, therefore I've gotten a post office box that receives courier deliveries. The problem with this particular delivery was that I didn't receive a message from the post office letting me know that I had a parcel for collection. Upon my return I contacted DAI post and spoke to a Mr. Sean Gallo who went out of his way to assist me to locate where the package had been delivered to. I finally was able to locate the package which had a mistake in the address and that was the reason for all the confusion. In any case, it was the courteous and helpful way that Sean, who I ended up not only exchanging several email with but also talking to him on the phone several times, who patiently assisted me in resolving the issue. Sean, in my opinion, is a one of a kind legend. He went above and beyond his duty and responsibility, while maintaining his politeness and patience throughout the process. Thank you Sean for making the experience as painless as possible. I would definitely recommend DAI for any further deliveries.

Here's the deal. This company will not deliver to your shipping address here in Australia and you'll have to collect your parcel from a collection site. I've experience this in all their deliveries, different orders, different times and not one of my parcels got delivered to my address. I've contacted support and they have replied that the person delivering the parcel has no obligation to "ring the intercom" or call the recipient to collect their parcel.

Efficient and reliable service. Highly recommended

My package arrived in Sydney on April 4, took 5 weeks and $198 to clear customs and was last recorded on tracking on May 6th. As of June 10th tere has been no update for 5 weeks and I was advised to contact the seller to ask them to make a compensation claim. Seller informs me that such a claim can only be made for 30 days after posting. So I'm stuffed as it's been almost 70 days since it was posted and I'm $340 out of pocket with no chance of compensation due to their incompetence. What a useless waste of space DAI is.

DAI post is a last-mile mail carrier used by the chosen pirvate mail company of our US based supplier. Our business did not choose DAI post to carry out a Customs entry and was not offered an alternative. Our first contact 12th May 26, was a request for a copy of the commercial inovice (attached to the goods but not examined). DAI Post then demanded AUD$88.00 to commence processing of the N10 Customs decleration. From there, it was a request for a payment receipt for the goods until we advised these were on 30 day terms. We were advised on the 19th May the goods were over the AUD$1000 threshhold (we know that, we ordered them..) and asked if we were willing to pay taxes and duties, showing the amount given and asking us to use the previous invoice number, not a new one. We advised "yes, upon receipt of an inovice for the fees and duties and a copy of the customs entry documentation, as supplied standard by other freight forwarders and required by customs regulations and to ensure that duties (these are AUSAFTA duty-free goods) have been correctly levied. From here it was several back and forth emails claiming to have sent documents (not attached or visible and a phone call requesting the documents until on the 27th May we recived a "screenshot" of a manual N10 entry, not processed via an integrated cargo system and still no invoice. On the 29th of May we recived an invocie (dated 19th May) and made immediate payment. Goods were not released until they nticed the payment (4th June) the releseased goods (9th June) which we recieved on the 10th, which is not hard as by reporting, the goods had been here since the 8TH OF MAY! DAI Post appears to use many 3rd parties in their business model and does not take into goods for clearance it's posession for examination. Communication us usually next day and even slower between DAI Post's subcontractors. I would strongly advise any commercial importer to ensure that thier supplier does not use DAI Post or any private mail and freight organisation that does use DAI Post for "last mile" services into Australia.

Extremely disappointed with the service. My parcel cleared customs and was sorted for delivery on 8 June, yet it has sat there with no meaningful movement since. The tracking initially advised an expected delivery of 10–12 June, which was already frustrating given how long it had been held after customs clearance. I contacted customer service and explained that the parcel was urgently needed, hoping they could assist or at least provide accurate information. Instead, I was told delivery would now be between 12–16 June, despite the tracking still showing an earlier expected delivery date. The lack of communication, conflicting delivery estimates, and delays after customs clearance have been incredibly frustrating. If there are issues causing delays, customers should be kept informed rather than left chasing answers. Based on this experience, I have little confidence in Dai Post’s delivery timeframes and customer service.

Very Good, Reliable, Trustworthy